[Resolved] Razorpay — amt debit in my account but not credit in irctc | |||
Hi razorpay, My irctc payment using (Razorpay payment gateway) got failed on 28th may 18, amount debited from bank but not received refunded after 7 days to my account. As per irctc, they have not received payment for this transaction. Attached printscreen for your refence Raz*software 38r00003 Kindly check and proceed my refund to my default account. Thanks Sagar Was this information helpful? | |||
Jul 14, 2018 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Jun 11, 2018 Razorpay Customer Care's response Hi Sagar, Unfortunately we are unable to track the txn using the provided details. We request you to drop us a mail to [protected]@razorpay.com with the txn ID which starts from `10000...` or the UPI ref number if this was a UPI payment along with the screenshot of the same so that we can help you. Best regards Team Razorpay | |||
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Date. 11 June 2018
Time. :09:45:59
Amount :425
Remarks. Irctc mobile
We checked the UPI reference no. 816209335934 and see that it was an unsuccessful transaction. If there has been a debit for this, please note the amount will be credited back to u in 7-10 days. For further details, kindly drop us a mail at support@razorpay.com, and we will be happy to assist you.
Thanks and regards,
Team Razorpay