[Resolved]  Razorpay — Disputed transaction

Dear Team,

I have been writing this mail from last one week to the merchant for my payment confirmation and NOC, however they are not even bother to respond a mail neither on call.

I have been asked to pay the Full Loan Amount along with the charge through razor payment link, to get the loan amount closed and i have paid the full amount, now the Indiabulls team has starting sending my EMI link, after receiving full amount how come they charge EMI when the total amount as paid.

I have tried a lot to contact them on phone and on email both, but they are not responding.

I request team razorpay to please intervene in this matter.

thanks!
Ashwani
Was this information helpful?
No (0)
Yes (0)
Aug 10, 2021
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2021
Razorpay Customer Care's response
Hi Ashwani,

This is very sensitive to us and we would like to have a closer look. Kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Additionally,
mention the ticket ID [5041939] for us to assist you on priority.

Regards,
Sreenivasa
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Razorpay
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    3545
    Pending
    177
    Resolved
    1903
    Razorpay Address
    Ground & 1st Floor, SJR Cyber, Laskar Hosur Road, Bengaluru, Karnataka, India - 560030
    View all Razorpay contact information