[Resolved] Razorpay — Double payment debited to my bank account

alawanids

Address:

c/o. Mr.Milind Modak,, S. No.9/2, Narhari Cooprative Housing Society, Building no.2, B/19, Erandawane,Pune

I have made the Payment to SBI General Insurance co. on[protected] for Rs.3892.00 with transaction ID no.[protected]. The same day my SBI Bank account debited by double amount.
I have contacted SBI General Insurance company for the same amount but they have received only one payment of Rs.3892.00

Kindly resolve the issue and refund my Rs.3892.00

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Feb 28, 2021

Complaint marked as Resolved

I have received my refund thanks for the immediate action Thank You

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2021

Razorpay Customer Care's response Hi,

Thank you for reaching out to us. We understand that this issue you are facing regarding transactions must be a frustrating one. I have already escalated this matter internally. Please be assured that I am personally looking into it and I am working with our concerned team to find a satisfactory resolution. We will get back to you with an update over the ticket ID [5114942] shortly.

With you,
Anas
Team Razorpay

Verified Support

Mar 10, 2021

Razorpay Customer Care's response Hi,

I believe a valid resolution has been provided. from our end over the ticket ID [5114942]. Please feel free to revert back to us, if you have any further concern for us.

Regards, Anas