[Resolved] Razorpay — failed transaction amount not refunded to my account.

Mypala Sai

from Hyderabad, Telangana

Address:

West Godavari, Andhra Pradesh, 534301

I try to book the ticket irctc app. But ticket not booked amount is debited from my account. It show the transaction failed. But not returned to my account.
Please check return my amount. Amount debited in my hdfc debit card. Transaction id in account statement : [protected] date : 24/04/2018. Irctc app transaction id : [protected] date :[protected]

Please chech and return to my account

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Jun 18, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 04, 2018

Razorpay Customer Care's response Hi,

We checked the transaction ID: [protected] and see that a refund has been processed against the same from our end. Please drop us a email to [protected]@razorpay.com for more details about your refund, we will be glad to assist you.

Best Regards,
Team Razorpay