[Resolved] Razorpay — failed transactions in irctc ticket booking through razorpay.

Debangshu71

from Morinda, Punjab

Address:

LPU, Kapurthala, Punjab, 144402

Hi,
I have booked two tickets from irctc app from razorpay payment gateway using upi. The tickets have transaction ids - [protected] (Booked on 19 march 2019) and [protected] (Booked on 23 march 2019). Amount has been deducted from bank account i. E. Inr 1890.49 for both transactions but the ticket is not booked with payment status - "pending from bank end". Since the tickets are not being booked, i am expecting refunds for these failed transactions so that i can book a new ticket for my travel.

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Apr 28, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2019

Razorpay Customer Care's response Hi Debangshu,

We see that a refund was successfully processed for transaction: [protected] on 24th Mar, 2019. Whereas transaction: [protected] is an unsuccessful transaction. You will receive the refund credit for the same in 7-10 working days. You can also check the status of the transactions here: https://razorpay.com/support/#refund. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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Comments

ysaurabh33

from Mumbai, Maharashtra

MY Payment has been done but it show's still waiting on IRCTC

Razorpay Customer Care's response, Apr 3, 2019

Verified Support

Hey Saurabh,

We checked your transaction 100001743951527 and see that a refund has been processed successfully against the same. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay