Razorpay — fraudulent money stealing through razorpay by a fraud company karan tour and travels

Hi,

I had applied online for my passport renewal about 15 days back.
Humble request to razorpay - for god sake please read through this grievance mail and ask your customer support to call me instead of forwarding automated messages. Automated messages can only be used for acknowledging the receipt of a mail or message, does not solve the issue. I'm sure you people should be knowing that very well. No response at all. How long can you cheat the public. Payment of rs.2, 500/ got debited through razorpay. Though the amount got debited from my account the transaction has failed. My payment got deducted by a fraudulent company called karan tour & travels without my knowledge. I don't even know their website url nor able to find one in the net. If possible please find it for me as they are your clients. Have no idea why the payment was credited to karan tour & travels as i was applying through a government website. No receipt or acknowledgement from karan tour & travels. No contact number. Highly doubt if such a company exists. Literally no details except for they are your clients. It is very evident that my money has been stolen through their fraudulent website. Have been trying to connect through mails / calls to razorpay for the past one week, but no response at all except for the automated messages. Requesting the higher officials to take action against your clients karan tour & travels & refund my money immediately. Hope you refrain from having such clients who cheat the public. Below mails for your kind reference. Kindly do the needful as i'm extremely upset with the whole issue. Requesting again please don't cheat your clients by sending automated messages but connect with me directly to resolve this issue.

Awaiting for justice.
Regards,
Reena