[Resolved]  Razorpay — Fusion Collection/Order No #2796..However, order has not been delivered

I have had placed an order for Yellow Ratnagiri Alphonso Mango on 28th MAr 2021 with faster delivery charges for delivery within 24 hours throguh razorpay and prepaid rs. 628.82 (Inclusive of shipping and Taxes).

However, i haven't received the order till date. The merchant name is "Fusion Collection" who is using RAZORPAY gateway for the payments and the email ID of the Merchant is - care.[protected]@gmail.com.

It seems to be biggest fraud racket is active on social media, dooping people with false advertisement and the payment Gateways like RazorPay who are associated & authorising these kind of fraud merchants.
Its very serious concern. I request your self to please look into this and please arrange to refund Rs. 628.82 to my accounts from RAZORPAY.

Thank You in Advance.

Regards,

Rohit Ulagadde
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Aug 8, 2021
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Apr 05, 2021
Razorpay Customer Care's response
Hi Rohit,

Thanks for reaching out to us. In order for us to help you with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction details and email ID. Also, mention the ticket ID [5321917] and our team will assist you on topmost priority.

Regards,
Sachin
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