Razorpay — Have not received my refund

Had done a transaction between Mutterfly and Paytm.. was suppose to get my refund from Mutterfly via Paytm.
Mutterfly is saying we have initiated the payment but its not reflecting in Paytm.. Paytm and Mutterfly is saying you need to get intouch with Razorpay if you have not received your payment!!

This is going on for a month now.

Refund id shared by Mutterfly-

Refund Id rfnd_HgihEa2nHW6esa
Initiated On 3rd Aug, 2021
Payment Amount ₹ 4, 177 . 00
Payment Id pay_HfWRPpzs2vcjTy
Payment Via
Paytm Refund Id rfnd_HgihEa2nHW6esa
Initiated On 3rd Aug, 2021
Payment Amount ₹ 4, 177 . 00
Payment Id pay_HfWRPpzs2vcjTy
Payment Via-
Paytm
Wallet
In
Can anyone help!!

Regards
Milind