Razorpay — I Have done payment but didn't Get service

Hello there
I purchased shared bk plan and invested my money in that according to shared bk agreement
''From the date of rental bicycle investors will be provide rental service for the equipment purchased by shared bk. These less period is 90 days, the daily profit is 160 rupees and the total profit is 850 rupees like this and didn't provide me service perfectly as it promised to me, but is cheated me and runaway with my money. I invested my money in shared bk because it connected to trusted gateway razorpay, so please refund my money in my account as soon as possible
My total money is 18000.
Date:[protected]
Date:[protected]

Total is 18000
Name =kotadiya ashish
Cheating Date =[protected]
Email id = aashish.[protected]@gmail.com
Transaction id is :-T2101191604124797986241
Upi ref is :[protected] rs.

T2101071745519023231706

Upi ref no.[[protected] rs.

I have done 2 transaction
+2 photos
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Razorpay customer support has been notified about the posted complaint.
Verified Support
Feb 08, 2021
Razorpay Customer Care's response
Hi Aashish,

We are sorry about the inconvenience. Kindly raise a request by clicking here https://razorpay.com/support/#request with ticket ref:5020935, along with your transaction and contact details so that we can have this
addressed.

Regards,
Sreenivasa
Feb 08, 2021
Updated by ashu2525
I don't understand what is this.
I opend above link. And select customer Tap and asked Booking, payment, history, or reference id. I puted transaction I'd but showing You almost there and come out page automatically. It's not working.
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