Razorpay — I purchased thru shopgone.com using razorpay

Thru razorback I made an online purchase but I didn't get any confirmation from that shop gone associated with razorpay

My email is persis.[protected]@gmail.com
[protected]

My amount for deducted but no reply regarding shipping of products by that shop gone who is using razor pay
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Razorpay customer support has been notified about the posted complaint.
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Hi Persis,

I am sure this has been very frustrating for you going back and forth with us. Rest assured that we hear you and want to win back the trust. we have raised a dispute for the payment [pay_FvXoY8sMMLpWTf] and are checking this with the merchant. Please allow us some time and we will get back to you with an update on the email thread with ticket ID- 4576636 at the earliest. Requesting your kind co-operation in the interim.

Regards,
Team Razorpay

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