[Resolved] Razorpay — irctc booking booking failed

tnbalaji90

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600088
Website:	Irctc

Hi,

I have tried to book ticket on 23rd aug at tatkal time 11'o clock by using irctc rail connect app and the payment i have selected upi through razorpay.

Problem is the money was debited from the account, but the ticket was not booked. I got payment error page.

Please check from your end and refund my amount.

Details and screenshot attached herewith.

Irctc booking id: [protected]
Tez transaction id: cicagkd8jukghg
Upi id:[protected]
Amount: 415

Thanks,
Balaji

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Oct 1, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Aug 27, 2018

Updated by tnbalaji90 Dear sir,

Still the debited amount not reflected to my account back. Kindly check from your end and let me know the exact status.

Thanks,
Balaji

Verified Support

Aug 27, 2018

Razorpay Customer Care's response Hi,

We checked the UPI reference no:[protected] and see that this is an unsuccessful transaction. Our team has updated you on mail thread ref: 3160. Please check and feel free to write back to us on the same mail thread for further assistance.

Thanks & Regards
Team Razorpay