[Resolved]  Razorpay — irctc refund amount not yet received

Website:Razorpay

Hello team,
I booked a ticket with irctc through razorpay gateway, and this booked ticket was cancelled, the amount refunded by IRCTC to the razorpay account, the REFUND ID is [protected] but i am not using any razorpay account please refund my amount on my bank account. [protected].as immediately

cancelled ticket detail attached herewith.
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Jul 9, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Jun 08, 2018
Razorpay Customer Care's response
Hey Swedha,

We checked the transaction ID [protected] and see that a refund for the same has been successfully processed from our end on 5th June, 2018. Please drop us a mail at [protected]@razorpay.com and we will be happy to provide you with the details of the refund.

Thanks and regards,
Team Razorpay
Complaint comments 

Comments

This is BRUNO SABASTIN
In the process of booking tickets in irctc app through Bhim ID. My money got debitted but I didn't get my reservation.
Please refund the money asap.

Razorpay Customer Care's response, Jun 8, 2018
Verified Support
Hey Bruno,

We checked the transaction 815807660922 made on 7th June, 2018 and see that this is an unsuccessful transaction. If the funds have been debited, you will receive the credit in your account within 7-10 working days. For further details please drop us a mail on support@razorpay.com and we will be glad to assist you.

Regards,
Team Razorpay

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