[Resolved] Razorpay — irctc refund not received

sharma.kim93

from Mumbai, Maharashtra

Address:	400703
Website:	razorpay.com

I booked a train ticket worth 7120rs by using irctc connect app and paid the amount using razorpay-upi. The ticket was booked but for some reasons i cancelled the ticket and it's been 06 days refund amount isn't deposited to my respective bank. Irctc is showing that the amount deposited to razorpay but they aren't depositing to my account. Please solve issue quick

Cancellation id - [protected]
Transaction id : [protected]
Refund amount - 7120
Pnr no: [protected]

Was this information helpful?

No (0)

Yes (0)

May 7, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Mar 31, 2018

Gangichetty Munivelu's response Txn id [protected] was not done.money deducted.tickets are not booked.pls refund my funds to my account.

Apr 05, 2018

Updated by sharma.kim93 Please update on my refund amount.

Verified Support

Apr 05, 2018

Razorpay Customer Care's response Hi Kim,

We see that a refund of 7, 120.00 has been successfully processed from our end on 2nd April 2018. For details drop us a mail on [protected]@razorpay.com

Thanks and Regards,
Team Razorpay

Related Razorpay reviews

View all 3545 Razorpay Reviews

Comments

Gangichetty Munivelu

from Vijayawada, Andhra Pradesh

Txn id [protected] was not done.but funds debited.so pls refund my funds to my account.

Razorpay Customer Care's response, Apr 9, 2018

Verified Support

```Hi Gangisetty,

We checked our logs and see that the refund for this transaction was successfully processed on March 29, 2018. Kindly check the mail thread with reference number 173616 and revert on the same for any further queries.

Thanks and regards,
Team Razorpay```

Pritvi3

from Bengaluru, Karnataka

Hello
I have cancelled my E-ticket and i got the notification in refund history as the amount has been refunded to Razorpay, but i haven't got it on my bank account.
payment mode: Razorpay BHIM
Cancelled on 5th april'18.
Transaction id: [protected]
please go through the issue asap.
Thank you

Razorpay Customer Care's response, Apr 9, 2018

Verified Support

Hey Prithwi,

Your refund for 100000228632348 has been successfully processed from our end on April 06, 2018. For any further assistance regarding the same, kindly drop us a mail to support@razorpay.com.

Thanks and regards,
Team Razorpay