[Resolved] Razorpay — irctc ticket not generated, says payment pending from razorpay

Rajinder Sanwal

from Silchar, Assam

Address:

Tinsukia, Assam, 786153

I booked a ticket from irctc website, my booking id is [protected].
I paid through bhim app upi, via razorpay.
The amount was debited from my account but ticket was not generated.
Irctc website shows payment is still pending from razorpay.

Rest of the details are in the image that i have uploaded.
Please do the needful.

+1 photos

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Dec 13, 2018

Complaint marked as Resolved

No solution has yet been provided by RAZORPAY. I called at their number 18001231272, but that was busy so could not talk with customer care. I have registered my complaint at www.razorpay.com. My request has been registered with ticket number #315042. But no solution has been provided till date.

Razorpay customer support has been notified about the posted complaint.

Dec 13, 2018

Updated by Rajinder Sanwal My Bank details the transaction as in the image uploaded here.

Verified Support

Dec 15, 2018

Razorpay Customer Care's response Hi Rajinder,

Hi, we checked the transaction ID: [protected] and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#request.  

Thanks and regards,
Team Razorpay