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Razorpay — Money debited but product not delivered

I added products in my cart and proceed with payment...website (https://homedelivery.xseededucation.in) didn't asked me to login but gave option to complete payment and I choose wallet payzapp and selected my Hdfc credit card and paid and payment got success and I got error saying session not valid.

Now I want refund.

Transaction took place on 20 march 12.30 Pm and amount was 2467
50 rs.
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When will I get a refund of rs 2467.50?
Are they really looking into it or they are really a fraud company?
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