[Resolved] Razorpay — money debited, ticket not booked

[Resolved] Razorpay — money debited, ticket not booked

S saksham2296 from Nagpur, Maharashtra

Hi, Booked ticket on irctc using razor pay amount debited inr851.80 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm the status of the booking. The message received from my bank as below: An amount of inr 851.80 has been debited to your account xxxx8397 on 16/05/2018 Was this information helpful? No (0) Yes (0)
Jun 22, 2018 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. May 17, 2018 Updated by saksham2296 Hi, Booked Ticket on IRCTC using Razor pay amount debited INR851.80 but IRCTC website showing Payment Pending from Bank End, I inquired at my Bank and they confirmed that money has been debited and there is no problem at Bank End. IRCTC anyway unable to say anything as their System is always problematic. Kindly confirm the status of the booking. The Message received from my bank as below: An amount of INR 851.80 has been DEBITED to your account XXXX8397 on 16/05/2018 Booking transaction id : [protected] Verified Support May 17, 2018 Razorpay Customer Care's response Hey Saksham, We are unable to locate the transaction with the details provided. Kindly drop us a mail to [protected]@razorpay.com with the screenshot of the transaction or UPI reference number if this was a UPI transaction, we will have this looked into and update you on its status. Best Regards, Team Razorpay
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Comments

genius.kevre

from New Delhi, Delhi

I used your payment gateway to book irctc ticket via UPI, neither the ticket got booked and amount was deducted from my bank account instantly, and irctc account is not showing the transition also ..

the transition id shown in my UPI app is[protected] and time is 11:19:38, date 10 May 2018
upi address: genius.[protected]@upi

Razorpay Customer Care's response, May 18, 2018

Verified Support

Hi,

We checked the transaction with the UPI reference number - 813011928251 and see that a refund has been initiated for this transaction on May 15, 2018.For further details, please feel free to write to us at support@razorpay.com we will be happy to help you.

Best Regards,
Team Razorpay