[Resolved] Razorpay — money deducted but irctc website shows pending from bank end, Page 2

[Resolved] Razorpay — money deducted but irctc website shows pending from bank end

R ranjitmandal from Delhi, Delhi May 10, 2018

Hi, Booked Ticket on IRCTC using Razor pay amount debited INR 4200 but IRCTC website showing Payment Pending from Bank End, I inquired at my Bank and they confirmed that money has been debited and there is no problem at Bank End. IRCTC anyway unable to sya anything as their System is always problematic. Kindly confirm as neither I am able to book new ticket nor I am able to get the status of the booking. The Messagew recived from my bank as below: Rs 4211.80 debited from a/c **5207 on 10-05-18 to VPA [protected]@hdfcbank(UPI Ref No[protected]. Not you? Call on[protected] to report Was this information helpful? No (0) Yes (0)
Jun 14, 2018 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support May 14, 2018 Razorpay Customer Care's response Hi Ranjit, We checked the UPI reference number `[protected]` and see that it is an unsuccessful transaction and we have updated you the details over mail with ticket ref.- 192436. Please folloiw the mail thread for further queries. Thanks and Regards, Team Razorpay
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Comments

Khalid Latif

from Bengaluru, Karnataka

Nov 18, 2018

Hi I was booking Tatkal ticket my money is debited from the bank but ticket is not booked. My look into this issue asap.screenshot is attached.

money deducted but irctc website shows pending from bank end - Comment #3274090 - Image #0

Razorpay Customer Care's response, Dec 13, 2018

Verified Support

Hi,

We had this checked and see that a refund: rfnd_BPEQXKiSVoU1P7 for the transaction ID 100001535940935 was successfully processed on: 23rd Nov, 2018.While refunds are instant from our end, it may take 7-10 working days from the banks end [Does not include bank holidays] for the amount to get credited. You may also check the status of the refund on https://razorpay.com/support/#refund.

Thanks and Regards,
Team Razorpay

Khalid Latif

from Bengaluru, Karnataka

Nov 18, 2018

Hi I was booking Tatkal ticket my money is debited from the bank but ticket is not booked. My look into this issue asap.

money deducted but irctc website shows pending from bank end - Comment #3274092 - Image #0

dheerajgautam

from Noida, Uttar Pradesh

Dec 4, 2018

Hello Sir,

I was booking a ticket directly from irctc website but money got deducted as I got the message on mobile and transaction status is showing pending from bank end. Don't know what to do. Please help.

Razorpay Customer Care's response, Dec 4, 2018

Verified Support

Hi Dheeraj,

Kindly share the transaction details at https://razorpay.com/support/#request and we will assist you on the same at the earliest.

Best Regards
Team Razorpay

cadeebha

from Haridwar, Uttarakhand

Dec 12, 2018

HI.
Train No./Name: 14120 / DDN KGM EXPRESS
Reservation ID: [protected]
Booking transaction ID: [protected]

Transaction Status: Pending From Bank End

Ticket Charge: 1250/-
Bank Name: Razorpay

Please confirm

money deducted but irctc website shows pending from bank end - Comment #3296989 - Image #0

Razorpay Customer Care's response, Dec 25, 2018

Verified Support

Hi,

We had this checked and see that a refund: rfnd_BYiFubMTRXuNzb for the transaction ID 100001575415063 was successfully processed on: 17th Dec, 2018.While refunds are instant from our end, it may take 7-10 working days from the banks end [Does not include bank holidays] for the amount to get credited. You can check the status of the refund on https://razorpay.com/support/#refund.

Thanks and Regards,
Team Razorpay

meenadp

from Mumbai, Maharashtra

Dec 22, 2018

I tried to book my train ticket on 21.12.2018 and payment has been debited but still showing Transaction Status "pending from bank end".

Kindly do the needful.

Booking transaction ID Transaction Status
[protected] Pending From Bank End

Razorpay Customer Care's response, Dec 28, 2018

Verified Support

Hey Meena,

We checked our logs and could not find any transaction with the ID 100001589534334. Please send across your transaction details along with a screenshot of your bank statement to https://razorpay.com/support/#request and we will check this for you.

Thanks & Regards,
Team Razorpay

Vignesh Sriram

from Ernakulam, Kerala

Jan 5, 2019

I need to Know my status soon

money deducted but irctc website shows pending from bank end - Comment #3315377 - Image #0

Razorpay Customer Care's response, Jan 9, 2019

Verified Support

Hi Vignesh,

We were unable to track the transaction with the transaction ID: 100001614949753. Please write to us at: https://razorpay.com/support/#request with additional transaction details. You can also share a copy of your bank statement with us and we will have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

Chelikani Sandeep

from Amalapuram, Andhra Pradesh

Jan 24, 2019

Booking transaction IDTransaction Status
[protected]Pending From Bank End
Tuesday12Mar 2019Pending From Bank End
PNR Number : Reservation ID: [protected]
Train No./Name: 18463 / PRASANTHI EXPTicket Type: E-ticket
From: CHIPURUPALLE (CPP)12 Mar 2019 To: BENGALURU CANT (BNC)13 Mar 2019 00:00 Hrs
Booking Date: 24 Jan 2019Vikalp Status: No
Boarding Station: CHIPURUPALLE (CPP)Date of Boarding: 12 Mar 2019 00:00 Hrs
Quota: GENERALClass: 3A
Ticket Charge: 1390.0Service Charge: 0.0
Bank Name: HDFC Bank

Rajkumar Pinninti

from Mumbai, Maharashtra

Jul 12, 2019

I have booked a ticket today 12 jul 2019 in IRCTC website Ticket amount 120.49/- Rs. debited from through from phonepe to razorpay.phonepe transaction id : HDFBD8D5471B58C4E1689F60EAB96B3906F The amount was deducted but ticket not booked. Irtc web site shows ticket not booked.
Transaction id : [protected] please give refund . Please find attached screen shots.
Thank you...