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[Resolved]  Razorpay — money deducted but irctc website shows pending from bank end

Hi,

Booked ticket on irctc using razor pay amount debited inr 1280 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to sya anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The messagew recived from my bank as below:

Alert:you've spent rs.1280.98 via debit card xx5622 at irctc1278598 on[protected]:11:08:43. Avl bal rs. Xxxxxxx. Not you? Call [protected].
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Dec 30, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Nov 29, 2018
Razorpay Customer Care's response Hi Aamir,

Kindly write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay
Complaint comments 
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Comments

Daer Sir,

Today I booked ticket from IRCTC site by Bhim UPI. The amount is deduct by my account but ticket was not confirm.Refereence are attached below in pic.

Please do the needful to refund amount.

Reply
Razorpay Customer Care's response, Nov 29, 2018
Verified Support
Hey Jay,

We checked that the transaction ID 100001545847572 is successful towards the merchant. We have provided you with the details over mail thread with reference no.: 303694. Kindly check and revert on the same mail thread in case of further queries.

Regards,
Team Razorpay
I paid 170 for travelling from erode to coimbatore through irctc ...the amount is debicted but shows pending from bank end, plz check this is the first time im facing such crisis

Reply
Razorpay Customer Care's response, Nov 29, 2018
Verified Support
Hi,

We checked that transaction ID.: 100001546495742 is an unsuccessful transaction. The amount will be credited to your account within 7-10 working days. You can also track the status of the refund here https://razorpay.com/support/#refund

Thanks and regards,
Team Razorpay

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