[Resolved] Razorpay — money deducted from account but its showing transaction failed in irctc

[Resolved] Razorpay — money deducted from account but its showing transaction failed in irctc

A Anoop M. S.

I had booked an irctc ticket for an amount of inr 252.29 upi transaction id[protected] on 28/feb/2020. The amount has been debited from my account and there is no confirmation for ticket and its showing as transaction failed, with failure reason as no response from bank. Please check at your end whether the money has been processed for my ticket. Kindly check and revert at the earliest. Was this information helpful? No (0) Yes (0)
Apr 1, 2020 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Mar 01, 2020 Razorpay Customer Care's response Hey Anoop, We checked our logs and confirm that the transaction[protected] is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can also track the status of your refund here https://razorpay.com/support/#refund. Thanks & regards, Team Razorpay
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Girish Reddy04

I have paid the bill of 60000 it has been debited from my bank account but it has not been credited to the credit card

Razorpay Customer Care's response, Mar 10, 2020

Verified Support

Hi Girish,

We see that a refund: rfnd_EQ6cg0cqAFVgmA has been successfully processed on: 9th March, 2020. You can check the status of the same here: https://razorpay.com/support/#refund. Feel free to write to us at: https://razorpay.com/support/#request for any further queries and we'll be happy to assist you.

Thanks and Regards,
Team Razorpay