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[Resolved]  Razorpay — money deducted from my account and wasn't credited to banggood account.

Address:Gautam Buddh Nagar, Uttar Pradesh, 201310

I made a transaction to banggood, the transaction need to take place via razorpay. My UPI transaction was successfully credited to razorpay account but razorpay didn't transferred that amount to razorpay account. My order didn't get placed.
I am continuously complaining regarding this issue to banggood as well as razorpay. Razorpay didn't respond to my complaint. I have filed complaint around 6 times on razorpay support, but they never respond back.
I have confirmed my bank they said the transaction was successfully sent to razorpay.
I am attaching bank statement below.
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Mar 16, 2020
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2020
Razorpay Customer Care's response Hi Pawan,

Sincere apologies for the inconvenience caused. We have escalated this to our concerned team and are actively working on the same. Please do expect an update on the email thread with the ticket ref: 1770737 at the earliest.

Thanks and Regards,
Team Razorpay
Complaint comments 
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Comments

I booked irctc ticket from razorpay but amount has been deducted from my account but ticket was not booked please refund my money as soon as possible
Reply
Razorpay Customer Care's response, Feb 15, 2020
Verified Support
Hi Sushil,

Please raise a request with your transaction details here https://razorpay.com/support/#request so we can check and assist you with the same.

Thanks & regards,
Team Razorpay
Dear sit transection id[protected] and ferund id rfnd_egaukfcdpiiuym

Reply
Razorpay Customer Care's response, Feb 26, 2020
Verified Support
Hi,

Thank you for your time on call. As discussed, we have updated the status of your request on the email with the ticket ref: 2200418. Do write back to us on the same thread with the for further assistance, we will be glad to help you out.

Thanks & regards,
Team Razorpay

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