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[Resolved]  Razorpay — money refund

My name is alekhya. I have booked a ticket using irctc app on 11/06/18. The transaction failed but the money has been deducted from my account. It's been more than a week and the money had not yet been refunded into my account. The details of the transaction have been enclosed below. Irctc stated that the money had been refunded to the bank. Please do kindly resolve the matter as soon as possible.
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Aug 5, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Jun 22, 2018
Razorpay Customer Care's response Hi Shashikanth,

We checked the payment ID and see that the refund ID: rfnd_ANvT5mZZeXtmjm for this payment has been successfully processed at our end on 18th Jun, 2018.
Refunds take 5-7 working days once it has been processed. Do write to us on [protected]@razorpay.com if you have any further queries.

Regards,
Team Razorpay
Complaint comments 
3 Comments

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I was booking tatkal on IRCTC app and used razorpay as payment gateway. An amount of RS 480/- was debited from my account but the ticket was not booked. The reason mentioned by IRCTC is that the bank is non responsive.

TRANSACTION ID : [protected]

Reply
Vinu Cyril's reply, Jun 22, 2018
UPI TRANSACTION ID : 817311032894
Razorpay Customer Care's response, Jun 23, 2018
Verified Support
Hi Vinu,

We checked the transaction with reference number 100001321563633 and see that it is an unsuccessful transaction. We have updated you over mail thread with reference no. 211057, please check and revert on the same mail thread for further queries. We will be glad to assist.

Thanks and Regards,
Team Razorpay
Booked a ticket .. It was a failed transaction and the money has been deducted from my account ... It's been past a week and the money has not yet been refunded

Reply
Razorpay Customer Care's response, Jun 23, 2018
Verified Support
Hi,

We checked the transaction ID 100001305447776 and see that a refund has been successfully processed for this on 16th June, 2018. Please drop us a mail to support@razorpay.com for further details on refund and we will be glad to assist you.

Regards,
Team Razorpay
I haven't received my money yet.The previous complaint I registered stated that the money has been processed from your end on 16/06/18.

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