[Resolved] Razorpay — Money stuck in the Shoppers App

Shikhab503

Website:

The Shoppers Ap

Hi Razorpay Team.

This is regarding my money that is fraudulently stuck in the Shoppers App.
I made a payment of Rs 10, 001 and I am not able to withdraw it.
please help me in getting my money back as I am going through severe financial crisis. Any help is appreciated in getting the money back.
Email id: [protected]@gmail.com

Thanks,
Shikha Bisht

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Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2021

Razorpay Customer Care's response Hi,

Razorpay is a payment aggregator helping businesses collect transactions online. This seems to be a service level issue from the merchant, request you to reach out to them for more assistance on any product/refund related concerns.

Best, Team Razorpay