Razorpay — money was deducted from my account but the payment for the product shown failed and asked for payment again. money was taken through google pay.

 
1 Review
India
 Cicely Rodrigues on Jun 17, 2019
UPI transaction ID - (protected)
To:[protected]@hdfcbank
From: Cicely Anthony Rodrigues (v as Ck of Baroda) [protected]@okaxis
Google transaction ID : CICAgKDqsOGgVQ
I was trying to pay through BHIM UPI for a product, I chose to use Google pay they said razor pay will request a pay for the product and soon as I accepted, money was deducted from my bank account it was the only money I had, the money got deducted and the payment was still not confirmed.please help me I need the money that money.

money was deducted from my account but the payment for the product shown failed and asked for payment again. money was taken through google pay.

Complaint Status


[Jun 21, 2019] Razorpay customer support has been notified about the posted complaint.
Updated by Cicely Rodrigues, Jun 17, 2019
I need a refund
Verified Support
Razorpay Customer Care's response, Jun 21, 2019
Hi Cicely Rodrigues,

We see that our team has reverted to your query on ticket with reference number: 567309
Feel free to write back to us for further assistance on the same email thread.

Thanks and Regards,
Team Razorpay.
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    96%
    Complaints
    692
    Pending
    14
    Resolved
    656
    location
    Ground & 1st Floor, SJR Cyber, Laskar Hosur Road, Bengaluru, Karnataka, India - 560030
    Razorpay - money was deducted from my account but the payment for the product shown failed and asked for payment again. money was taken through google pay.