[Resolved] Razorpay — money was deducted from my account but the payment for the product shown failed and asked for payment again. money was taken through google pay.

[Resolved] Razorpay — money was deducted from my account but the payment for the product shown failed and asked for payment again. money was taken through google pay.

C Cicely Rodrigues from Mumbai, Maharashtra

UPI transaction ID - (protected) To:[protected]@hdfcbank From: Cicely Anthony Rodrigues (v as Ck of Baroda) [protected]@okaxis Google transaction ID : CICAgKDqsOGgVQ I was trying to pay through BHIM UPI for a product, I chose to use Google pay they said razor pay will request a pay for the product and soon as I accepted, money was deducted from my bank account it was the only money I had, the money got deducted and the payment was still not confirmed.please help me I need the money that money. +1 photos Was this information helpful? No (0) Yes (0)
Jul 26, 2019 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Jun 17, 2019 Updated by Cicely Rodrigues I need a refund Verified Support Jun 21, 2019 Razorpay Customer Care's response Hi Cicely Rodrigues, We see that our team has reverted to your query on ticket with reference number: 567309 Feel free to write back to us for further assistance on the same email thread. Thanks and Regards, Team Razorpay.
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