Razorpay — Paid for a Product Which Never Arrived

Dear Razorpay Team,

I paid for a product on 12-March-2021
Transaction ID:[protected]
Narration: GpGy4gwdaafDRY-RAZPRAZORPAYSOFTWARE
Amount Paid: INR 299.00

I never received this product from avenue collection.
The email with ordernumber is attached here.

Kindly cancel this transaction and give back my money as this seems to be a fraud transaction. Kindly also take action on the vendor . The email id claimed is info.[protected]@gmail.com