[Resolved] Razorpay — payment from bhim app money got debited but transaction failed.

Ladou

from Lohardaga, Jharkhand

Address:	713325
Website:	IRCTC

This is to inform you that i was making a payment from BHIM app money got debited but transaction failed. In the Bhim App i am not getting the option to report a failed transaction, its only showing call bank, after speaking to SBI customer care they said to write an email with all the details. so the details are as follows:
Transaction ID:[protected]
Date of transaction: 13 Oct 2018
Time: 01:15:09
Remarks : IRCTC MOBILE
Amount is 770
please look into the matter,

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Nov 27, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2018

Razorpay Customer Care's response Hi !

We checked the UPI txn id:[protected] and confirm that refund is successfully processed on 18th Oct. We have also updated you on the mail with the ref no: 276476, kindly check and revert on the same mail thread for any further queries.

Thanks and regards,
Razorpay