[Resolved]  Razorpay — Payment of Rs. 499 made to f cloth for mopping robot

I have successfully made the payment of Rs. 499 to f cloth company towards the mopping robot on 30/12/20; my payment id is pay_GJHeNxGtyp8WIG. The payment was made through SBI net banking.

So far no product is shifted.

F cloth is basically cloth selling company. how can they send the mopping robot. i think this payment has gone to the wrong person.

kindly arrange for the refund of the amount urgently
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Aug 13, 2021
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2021
Razorpay Customer Care's response
Hi Ambika,

Thanks for reaching out to us. This has been escalated to our concerned team and we are looking into this on priority. Please expect an update on the email thread (Ticket no: 5383619) at the earliest. Appreciate your patience in the interim while we have this sorted for you.

Regards,
Sachin
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