[Resolved] Razorpay — payment online issue

Sushil Chakrawarty

from Surat, Gujarat

Address:

Vadodara, Gujarat

Sir i am sushil kumar i am try to book a ticket on irctc rail connect. But during the payment process money got deducted through bhim at the request from bank upi and then i found that the ticket booking is failed and it is categorized under failed transactions in the portal and the reason was "no response from bank".

Date - 29 july 2018
Amount - ₹570

I have attached screenshots. 1 from bhim and other from irctc rail connect app showing the transaction id and the status of failed transaction.

Please initiate the refund or provide the status of refund.

+2 photos

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Sep 7, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2018

Razorpay Customer Care's response Hi!

We checked the UPI ref no:[protected] and see that the refund for this transaction has been successfully processed on 3rd August 2018. Please feel free to write to us at [protected]@razorpay.com for further queries. We will be happy to help you.

Thanks and regards,
Team Razorpay

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Comments

Sushil Chakrawarty

from Surat, Gujarat

Dear sir,
I'm Sushil Kumar i have paymented in razor pay app 29july to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ID no[protected]
Please chack the mistake and refund my amount to my account
Thanking you,
Yours faithfully

Razorpay Customer Care's response, Aug 7, 2018

Verified Support

Hi!

We checked the UPI ref no: 821018420267 and see that the refund for this transaction has been successfully processed on 3rd August 2018. Please feel free to write to us at support@razorpay.com for further queries. We will be happy to help you.

Thanks and regards,
Team Razorpay