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[Resolved]  Razorpay — "pending from bank end" status even after the money was deducted from my bank.

Website:irctc.co.in

I booked tickets through IRCTC.co.in
The amount was deducted from my account, however the status on the site shows up as "Pending from Bank End"

Seems like your system is not fit for purpose. Can you kindly have the money put back into my account ASAP as I need to book my tickets urgently.

Screen shot attached.
Booking ID [protected]

Thanks
+1 photos
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Dec 28, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Nov 25, 2018
Razorpay Customer Care's response Hi,

We see that the transaction: [protected] has not gone through us. Please contact the payment gateway through which this payment was made.

Thanks and Regards,
Team Razorpay
Complaint comments 
2 Comments

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Comments

I booked a ticket from IRCTC app using razorpay with BHIM UPI ID and made payment whick failed due to no response from your end so kindly look onto the matter w.r.t Transaction ID:-[protected]
Kindly refund it back at earliest to the source bank account!

Reply
Razorpay Customer Care's response, Nov 25, 2018
Verified Support
Hi,

We see that the transaction: 100001539761162 is an unsuccessful transaction. Rest assured, you will get a credit in your account in 7-10 working days from the date of transaction. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay
My irctc payment using bhim app (Razorpay payment gateway) got failed on 19 nov, amount debited from bank but not received refunded to my account. As per irctc, they have not received payment for this transaction.

Bhim app payment transaction id:[protected]

Kindly check and proceed my refund to my default account.
Reply
Rahul_M Maurya's reply, Nov 18, 2018
my booking transation id - 100001536065230


Transaction Status
Pending From Bank End
Razorpay Customer Care's response, Nov 25, 2018
Verified Support
Hi,

We see that a refund: rfnd_BPEQXCX9sRrQxU was successfully processed on: 23rd Nov, 2018. A credit for the same should reflect in 5-7 working days. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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