[Resolved] Razorpay — razor pay irctc payment failure

Ankitsingh143

from Bhopal, Madhya Pradesh

Address:

Bhopal, Madhya Pradesh, 462041

I have made 2 no transactions of amount rs 2741.80 and rs. 250 on 06.03.2018 for booking train ticket using upi from irctc. But both the payment not completed and also showing failed at irctc end. Money has been deducted from bank account.
I have attached irctc failed transactions and upi payments details.
Its more than 5 days but money not refunded in bank account.
Pls refund my hard earned money.

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Apr 28, 2018

Complaint marked as Resolved

Verified Support

Mar 15, 2018

Razorpay Customer Care's response Hi Ankit,

We checked the transactions and see that refunds have been initiated on 11th March 2018 . We are getting this checked with our banks. For further updates on the same please drop us a mail on [protected]@razorpay.com

Thanks and Regards,
Team Razorpay

Mar 20, 2018

Updated by Ankitsingh143 Complaint is pending and no action is being taken on this till date

Verified Support

Mar 28, 2018

Razorpay Customer Care's response Hi Ankit,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 168716. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay