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[Resolved]  Razorpay — razorpay - irctc payment failure

Hi,
On 21st oct, 2018 i booked train ticket in irctc and the payment is done via razerpay (Using bhim app).

Neither ticket is booked nor the irctc history is showing for any failed payment but the money has been deducted from my account. I have waited for 10days for automatic refund but no refund. I have contacted upi support and they have replied we have transferred money you can contact the other end. Since i didn't find any way to contact razorpay support i am posting complaints here.
Transaction id :[protected]
Herewith i have attached screenshot also
+1 photos
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Dec 3, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Nov 01, 2018
Razorpay Customer Care's response Hi,

We checked the transaction:[protected] and see that it is a successful transaction. Please contact IRCTC for any service related requests/refunds as they are the service provider.

Thanks and Regards,
Team Razorpay
Complaint comments 
1 Comment

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Comments

Iam Mohd Azwar i was booking my ticket through Irctc app though the transaction was accepted from razorpay.[protected]@hdfcbank but i couldn't recieved my ticket, so is a request to you kindly refund my amount as soon as possible

Reply
MOHD AZWAR's reply, Oct 31, 2018
Is not resolved yet, is a request kindly refund it soon,
My upi id is md.azwar92@oksbi
Razorpay Customer Care's response, Nov 12, 2018
Verified Support
Hi Azwar,

We see that the refund: rfnd_BIIOdjD38l6Zfn was successfully processed on 5th Nov, 2018. You can check the status of the same on: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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