[Resolved] Razorpay — razorpay money deducted but irctc website shows pending from bank end

Sooraj G

from Bengaluru, Karnataka

Website:

www.irctc.co.in/nget/last-book-ticket

Hi,

Booked ticket on irctc using razor pay amount debited inr 540 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The message received from my bank as below:

Rs 540 debited from a/c *7355 on 24-08-18 to vpa razorpay. [protected]@hdfcbank (Upi ref no[protected]]. Not you? Call on[protected] to report

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Sep 27, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2018

Razorpay Customer Care's response Hi Sooraj,

We checked the UPI reference no:[protected] and see that this is an unsuccessful transaction. Our team has updated you on mail thread ref: 2781. Please check and feel free to write back to us on the same mail thread for further assistance.

Thanks & Regards
Team Razorpay