[Resolved] Razorpay — razorpay not returning irctc failed transaction amt

Subi Samuel

from Mumbai, Maharashtra

Address:

Jabalpur, Madhya Pradesh, 482004

Razorpay is not returning failed transaction amount for irctc transaction done on 05.03.2018. Upi transaction no.[protected] and irctc transaction i'd [protected] (Which is showing as payment failed). How to get the refund as i have tried irctc, sbi, upi and razorpay. It seems razorpay is not returning. Relevant supporting documents are enclosed herewith. 12 days delay has already been done by the bank.

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Apr 30, 2018

Complaint marked as Resolved

Verified Support

Mar 19, 2018

Razorpay Customer Care's response Hi Subi,

We checked this and see that we have updated you over mail in regards to this issue . Please follow the mail thread with ticket reference 167154 for further updates.

Thanks and Regards,
Team Razorpay

Mar 22, 2018

Updated by Subi Samuel No refund received till date

Mar 26, 2018

Updated by Subi Samuel Still waiting...No refund received till now.

Verified Support

Mar 28, 2018

Razorpay Customer Care's response Hi Subi,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 169044. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay