Razorpay Complaints & Reviews

I have made credit card to cash in fundmelon app. The amount successfully debited from credit card. But not transferred to my bank account. I have contacted the fundmelon via email. There is no response.

Then i have raised compliant in razorpay support team. The executive praveen says in last email on[protected], "we are checking this with merchant and raised a dispute so we request you to wait for 5 working days. We will get back to you shortly. Thank you for your understanding. Kindly give us 5 working days to see merchant's response on this before proceeding further"

Still now more than 5 days over. I have again contacted the razorpay today[protected], no other response received. And when executive when the picked my call, they will hangup the call without any further notification. This is very very disappointed to me. If the razorpay will not support to customer, then where the customer goes? I have attached the screenshot for the email from razorpay.

The ticket id is #​3138196.
Payment id: pay_ey0xrx2fezc2jl
Amount: ₹41, 196.00
Merchant: fundmelon

Due to some technical error in my lap top I could not respond to your mail of 06 june 2020.
CDF will be firmly responded which is generated by you coz if :
1. There was any issue the customer would have written to us, there is no mail of any dispute from customer [ he is CC in this mail too]
2. There is no mail to us from his credit card company who claims there is a claim with us, there is no correspondence from customer or his card company to us whatsoever.
3. In the absence of any communication from customer, his bank/ card company to us direct leaves only one doubt whether there is actually any dispute from their side.
4. If & if at all he had not received this service which you claim as received as chargeback in your form him or his card company would have raised it while he was in INDIA in January 2020 not end of April 2020 & a lingering flimsy follow up from you in May.
5. After receiving a mail from you as below marked green why is the need for a follow up on ground like pre arbitration etc. & your industry JARGON that a common person cannot make any sense of
From: Razorpay Support [mailto:[protected]@razorpay.com]
Sent: Monday, April 27, 2020 9:52 AM
To: [protected]@gmail.com
Subject: Razorpay | Chargeback Alert - DREAM DESTINATION INDIA

Dear harresh vasudev,

Our Support Rep has indicated that your Ticket (#2666273) has been Resolved.

If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket.
1.
If there is no response from you, we will assume that the ticket has been resolved and the ticket will be automatically closed after 4 days.
6. After the above mail you were still persisting with the matter with me & you shot another mail on

7. AGAIN YOU SENT A MAIL ON 26 MAY 2020 AS BELOW THREATNING TO DEBIT MY ACCOUNT :

DISPUTE ID
PAYMENT ID
AMOUNT
CASE ID
PHASE
RESPOND BY
disp_Euyc9CdfWza2PT
pay_E7BBrgv7v0vesI
₹ 20720 [protected] pre_arbitration 28 May 2020

Hi Team,

We have received Pre-Arbitration Chargeback(s) (2nd level escalation) for the payment(s) mentioned above. The payment(s) have been disputed by cardholder(s) for the second time under the same chargeback reason.

You may contact the cardholder to resolve this issue. In case the cardholder confirms that the issue has been resolved, please request an email confirmation which can be represented to defend this case. The email confirmation from the cardholder would be the best resolution to these cases. Alternatively, you could share any other proof apart from the ones shared before which clearly show that the services have been provided to the cardholder.

We request you to update us within the deadline.

Note: If the documents are rejected in Pre-Arbitration as well and Arbitration Chargeback is received, the complete liability of the payment/transaction and Arbitration fee that may be imposed by the card networks (Visa/Mastercard) will be passed on to you and an immediate debit will be made to your account.
Our clarification to the above mail was customers reply to us copied to you & a direct mail to you that he agrees that he availed of services this mail is sent to you already as highlighted below in yellow still you are dragging on & on & on as if the only work left with you.
Sureshbhai,

I hereby agreed that I used your service to travel, and authorized Rs 20, 000 fir Travel Services

Thanks again your help

--
Ashok Daftary, CCIM, CHO, CHIA
President/Broker
Om Realty Finance Company
B:[protected] | F:[protected]
E: [protected]@gmail.com | W: www.OmRealtyFinance.com
Serving Hospitality Brokerage Services over 25 years

9 : LASTLY IN YOUR MAIL YOU HAVE MENTIONED as follows : Also We tried calling you on [protected], however our call went unanswered.
Sorry I call it a white lie coz from 27 may 2020 till 09 June 2020 not a single call from you Razorpay that I have ever received & not answered & hence forth I will surely not have any verbal communication with you whatever you still want to communicate I will communicate only thru official EMAILS it not point speaking with your DUMB executives who have been explained everything in black & white when you first created the issue.
10. I am a customer of Razorpay who has only asked my customer to make payment to a payment link generated from Razorpay website in the normal course of business, you are only my payment collector, you are trying to make issue & you have no jurisdiction over the transaction between me & my customer if he has or has any issue he can write to me which he has not so what should we understand of the series of mails you are sending me ?? however to get rid of your irritating mails I gave all available data, available proof and an Email from customer that he has availed services, still you are lingering with your mails.
I want RBI CC in this mail to see how you are just HARRASSING ON A NON EXISTANT ISSUE THAT YOU HAVE RAISED.

Best Rgds:
Harresh S. Vasudev | 30+ yrs expertize in travel planning.
E : harresh.[protected]@dreamdestinationsinindia.com | [protected]@gmail.com
M: + 91 [protected] | D : +[protected]
E: [protected]@dreamdestinationsinindia.com | www.dreamdestinationsinindia.com
Add: 1102 Raj Vaibhav Towers, Mahavir Nagar, Kandivali (W) – Mumbai
Follow Me on Trip Advisor – 1.55 lakh+ readers | @himachalspecialist.
https://www.facebook.com/dreamdestinationsinindia

From: Razorpay Support [mailto:[protected]@razorpay.com]
Sent: Friday, June 05, 2020 11:58 AM
To: [protected]@razorpay.com
Cc: [protected]@gmail.com; [protected]@razorpay.com; cms.[protected]@rbi.org.in; [protected]@gmail.com; [protected]@gmail.com; cms.[protected]@rbi.org.in; [protected]@razorpay.com
Subject: Re: Razorpay | Pre-Arbitration Chargeback Alert - DREAM DESTINATION INDIA

Hi,

Due to some technical glitch, the CDF was not attached. Please find the same below. Also We tried calling you on [protected], however our call went unanswered. Kindly help us with the contact number to provide clarity on the above mentioned issue.
Here to help :)
Meghana C N

The ticket reference for your request is #3049569.

We have enhanced our support options, please visit our Support page for more details: https://razorpay.com/support


Thanks and Regard,

The Future of Payments is Here Meghana C N
Risk & Chargeback Operations
https://razorpay.com

Dear sir,
I have done payment on 05.06.2020 but not goes o link and not tobe refund

I ordered pizza hut through razorpay on322nd may 20 but item not deliver, your team was assure me refund paid amnt within 1st june 20. But i didn't receive any amnt toll now.

Irctc flight - transaction failed.... Money debited from the sbi account but no ticket booked

Sir mene apke through bajaj alliance general insurance bike ka renew kiya tha but abhi tak bajaj alliance ke taraf se abhi update nahi huwa hai please call me [protected]
Vishwajeet kumar
Bike no BR24K1473

Order #6729

Dear sir/madam

I have orders for your product in name of hardik fulwala and contact number is [protected].
Order number is #6729. I want to know my order status and when will i receive it??

Dear respected sir,

I will book shoes by battershoes.com on 30th march 2020,

Payment option is netbanking from sbi our a/c no is[protected],

Order no is #17788, still this status not available

Why was let procssing refund

My money got debited for ecs and blocked my amount.

I ordered make up set on instagram about 1250/ i paid through online and that link was pages. Razorpay.com
And now that pages was missing and chat with that page also missing i have no idea what's happening can you help me out?
And from this type of frauds... How can we trust

Please refund my amount 500

hdfde68ccbed01442d4b6efb77c838b361f

Authentication failed while making the payment. It is shown that you have exceeded the maximum number of attempts, because of this our card has been blocked. Please look into the matter ASAP.

Its been more than a month I have not received my refund yet and the razor pay has not resolved the issue yet.

On Feb 20 I ordered an epilator from your company. Money has been withdrawn from my account but I have yet to receive my product. I am a widow and don't appreciate being the victim of fraud.

Used razorpay for transaction to dermaco.
Amount deducted twice. Customwr supoort not reachable.

My axis bank account no 630509 name asha j bhat was debited by rs 6765/- on 7/3/20
I was under the impression that it was the premium amount of my tata aig policy
But my account was again debited by the same amount on 12/3/20
I would like to know whether my account was debited twice by mistake
Kindly check and refund the amount
With regards
Asha j bhat

I ordered honeywell n95 mask at zensurgical online on 30th april.
Order id:pay_EkbPLwUp3c.
And didnot received the order or refund.

Order no #hf1179 dated 21.03.2020 time 9.11 a. M, payment of rs. 4, 549/- was made against purchase of sanitizers namely, clean q 500ml * 1 (10pcs) to online portal namely healthyfactory and the payment was made through a trusted portal razorpay.
A thorough mail was sent to razorpay and a ticket was raised having ticket reference request #2790916. But the company has stated that they are the only payment gateway and not been able to contact wit the merchant. But this left me with many questions which i have asked them too?
1. On what basis payment gateway collect money for the fraud vendors by using there online platform?
2. Does payment gateway such as razorpay has no liability for such transactions?
3. What is the agreement between online portals and payment gateway?
4. How can payment gateway deny its liability after doing a fraud?

There are number of cases in india where buyers have been cheated by such online sites and payment gateways. They are working together and cheating the people of this country. If the proper investigation is not made than huge number of people may suffer in the near future.

Repayment done 23/04/2020

But cant update 

And day by day interest charge added. 

Plz slove the problem. 

If not slove my problem, I will tack action. 

My starmaker I'd is blocked 

Plz update my nanopay account