[Resolved] Razorpay

[Resolved] Razorpay — refund

S Satyajeet Rameena from Mumbai, Maharashtra

Hello, I have booked my tickets on 31st Aug 2018 via Razorpay Netbanking, debit card of DBS bank. Payment of 980.00 was deducted but tickets were not booked. According to IRCTC they have credited the amount of 980.00. IRCTC Trancastion ID - [protected] Refund Amount- 980.0 Refund reference no - rfnd_AsYNiQc3KFtQ5L Another payment is stucked. Date of cancellation - 17 th sept. 2018 Payment via Razorpay debit card option on IRCTC app [DBS bank] Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:17-Sep-2018 Refund processing date:18-Sep-2018 Refund amount:1040.0 Refund reference no:rfnd_AzC8XZgIQP4qxH According to them refund is done. Below are the details in photo for both the transaction. Please look into it. +1 photos Was this information helpful? No (0) Yes (0)
Oct 20, 2018 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Sep 19, 2018 Razorpay Customer Care's response Hi Satyajeet, We see that the refunds: rfnd_AsYNiQc3KFtQ5L and rfnd_AzC8XZgIQP4qxH were successfully refunded on 1st and 18th Sep, 2018 respectively. Please write to us at: https://razorpay.com/contact/ for further details regarding the transactions. Regards, Team Razorpay
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Ankitsharma.email

I have raised two tickets about my pending refund for Rs. 415.
I have made the payment from my debit card for the ticket IXITR[protected] .

There have been two separate tickets raised by my for the same, and there have been no reply.

The last ticket no. was #256710.
Look into it as soon as possible.

Razorpay Customer Care's response, Sep 19, 2018

Verified Support

Hi Ankit,

We have updated you with the details of the transaction on ticket reference number: 17812. Feel free to write to us on the same email thread for any further queries.

Regards,
Team Razorpay