[Resolved] Razorpay — refund didn't received

 
2 Reviews
 Abhishek Mohanachandran on Jul 12, 2018
Sir,
I have tried book train tickets on 11 july 2018 through IRCTC Mobile application via BHIM UPI PAYMENT. Unfortunately transaction failed. but amount of Rs.225 was deducted from my account and gone to "razorpaypg@hdfc" upi link. Tickets were not booked.So kindly refund the amount to my account as soon as possible. Transaction details metioned below!

UPI Transaction id[protected]

IRCTC Transaction id [protected]

ABHISHEKNADH M L
[protected]

Complaint marked as Resolved Aug 13, 2018

Complaint Status


[Jul 12, 2018] Razorpay customer support has been notified about the posted complaint.
Verified Support
Razorpay Customer Care's response, Jul 13, 2018
Hi,

We checked the transaction ref.[protected] and see that this is an unsuccessful transaction. The amount will be auto-refunded within 7-10 working days. Please to write to us on support@razorpay.com if you do not receive a credit after 10 working days and we will assist you further.

Best regards,
Team Razorpay
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

Refund didnt received

Razorpay Customer Care's response, Jul 26, 2018
Verified Support

Hi Abhishek!

We checked the Txn id: 100001351630003 and see that the refund for this transaction has been successfully processed on 16th of July 2018. We have updated you with the details over the mail with reference number 220590. Kindly check the mail and do feel free to write back on the same mail thread for further clarifications.

Thanks and regards,
Team Razorpay

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