[Resolved]  Razorpay — refund not been credited back to my account even after 25 days

Address:Coimbatore, Tamil Nadu

I paid an advance of 10523.00 towards droom add as an advance
For buying a car. But the car was no longer available for sale and as such i raised a complained and droom honored a refund and
Sent an advice to me saying that they successfully processed
Refund order through razorpay from whom they used their
Payment gateway on 29th october and the same was also
Acknowledged by razorpay on 29th november 2018 with refund
Ref. No. Rfnd_bfv98lqatq38ij. Since the refund did not show up
Until today i checked with your web site about the process of refund from you and got arn number 7 payment id
Pay_bbmcwfwrhgl5fw for refund amount for rs.10, 523.00.
Can you guide me to bring back my money to my account.
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Jan 4, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Nov 22, 2018
Razorpay Customer Care's response
Hi Sundararajan,

We see that a refund: rfnd_BFV98IQaTQ38ij was successfully processed on 29th Oct, 2018. The ARN for the refund is : 30001083038293119919008. Kindly contact your bank with the ARN to trace the refund at their end. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay
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