[Resolved] Razorpay — refund not received

dhanvik89

from Washim, Maharashtra

Address:	Pune, Maharashtra, 411005
Website:	razorpay.com

Sir/madam,
I had booked ticket from irctc on 01.11.2018 and paid through razorpay (Using upi). I cancelled the same on 01.11.2018. On 02.11.2018, i received a mail from irctc that my refund is processed. Following details were given in the said mail
-pnr-[protected]
Transaction id - [protected]
-e-ticket booking:01-nov-2018
-refund processing date:02-nov-2018
-refund amount:7500.0
-refund reference no:rfnd_bh0enurzpm6shg
Again i followed up with irctc and they have mailed me that refund is processed from their side but i have not received refund in my account till now. I have also raised ticket on razorpay website with ticket number 291727 on 9 november 2018 and mailed them too on [protected]@razorpay.com. I have also posted greivance for the mentioned ticket on 13 november. Have neither received any response from razorpay's side not got my refund.

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Dec 17, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2018

Razorpay Customer Care's response Hi Dhananjay,

We have updated you with the status of your request on the ticket with reference number: 291727. Feel free to write back to us on the same email thread for further queries. Glad to assist.

Thanks and Regards,
Team Razorpay

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Comments

WE THE INDIAN

from Delhi, Delhi

I booked a train tickets but tickets was not booked and money deducted from my account.transzation show approved but tickets not booked.

Razorpay Customer Care's response, Nov 16, 2018

Verified Support

Hi,

We checked the transaction: 831422016970 and see that it is an unsuccessful transaction. Rest assured, you will receive a refund in 7-10 working days. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

Chinnu Lavanya

from Bantval, Karnataka

I have placed an order for lengha in avoonik site and I made payment on 30/10/2018 but I haven't received any email confirmation of order dispatch of my orders please note my order no 66982.
Kindly revert back of my orders when do I get.please refund my money back.

Razorpay Customer Care's response, Nov 16, 2018

Verified Support

Hi Lavanya,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll get back to you at the earliest.

Thanks and Regards,
Team Razorpay

Md iliyas ahamad

from Korba, Chhattisgarh

Sir I try to booking a ticket from irctc, payment through razorpay and deduct 470 rupees and not book my ticket but not refund till date
Sir check the matter and refund my money by first means plz

Md iliyas ahamad's reply, Nov 3, 2018

Transection id is - 100001496114586
Date 24 th october 2018
Plz check and refund my deducted money firstly plz

Razorpay Customer Care's response, Nov 16, 2018

Verified Support

Hi Iliyas,

We checked the transaction: 100001496114586 and see that a refund was successfully processed on: 25th Oct, 2018 (Refund ID: rfnd_BDry4TKA0r3VHi). Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay