Razorpay Complaints & Reviews

Website: irctc.co.in

I booked tickets through IRCTC.co.in
The amount was deducted from my account, however the status on the site shows up as "Pending from Bank End"

Seems like your system is not fit for purpose. Can you kindly have the money put back into my account ASAP as I need to book my tickets urgently.

Screen shot attached.
Booking ID [protected]

Thanks

+1 photos

Dec 28, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2018

Razorpay Customer Care's response Hi,

We see that the transaction: [protected] has not gone through us. Please contact the payment gateway through which this payment was made.

Thanks and Regards,
Team Razorpay

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N

Nikhil7

from Bengaluru, Karnataka

Nov 23, 2018

I booked a ticket from IRCTC app using razorpay with BHIM UPI ID and made payment whick failed due to no response from your end so kindly look onto the matter w.r.t Transaction ID:-[protected]
Kindly refund it back at earliest to the source bank account!

"pending from bank end" status even after the money was deducted from my bank. - Comment #3279388 - Image #0

Reply

Razorpay Customer Care's response, Nov 25, 2018

Verified Support

Hi,

We see that the transaction: 100001539761162 is an unsuccessful transaction. Rest assured, you will get a credit in your account in 7-10 working days from the date of transaction. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

R

Rahul_M Maurya

from Gurgaon, Haryana

Nov 23, 2018

My irctc payment using bhim app (Razorpay payment gateway) got failed on 19 nov, amount debited from bank but not received refunded to my account. As per irctc, they have not received payment for this transaction.

Bhim app payment transaction id:[protected]

Kindly check and proceed my refund to my default account.

Reply

Rahul_M Maurya's reply, Nov 18, 2018

my booking transation id - 100001536065230

Transaction Status
Pending From Bank End

Razorpay Customer Care's response, Nov 25, 2018

Verified Support

Hi,

We see that a refund: rfnd_BPEQXCX9sRrQxU was successfully processed on: 23rd Nov, 2018. A credit for the same should reflect in 5-7 working days. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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Address: 700156

Need refund payment of rs. 399 - against transaction id[protected] of my debit card. I have done this paid but this company not send the product nor refund the amount, it is fraud company.

Comapny address - a-4 sarju commercial near ambe part tapi road surat
Surat
Gujarat
India - 395005

This payment portal company have the liability for customers cheated by a fraud company.

Do the needful otherwise i have to go against this portal company also.

+1 photos

Dec 24, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

Razorpay Customer Care's response Hi Manjira,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest. You can also refer to our dispute resolution guide: https://razorpay.com/dispute-guide/ that outlines key steps to troubleshoot your payment related queries.

Thanks and Regards,
Team Razorpay

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A

Adii8446

from Pune, Maharashtra

Nov 20, 2018

Maine 10 NOV 2018 ko 2211 ka payment kiya KRAZYBEE ko.money debit hua lekin KRAZYBEE ko nhi mila.aaj 8 din hua .Muze problem ho raha hai aap ko baje se ..
So plz immediate solve my issue

fraud avoonik paid through razorpay - Comment #3275420 - Image #0

Reply

Razorpay Customer Care's response, Nov 22, 2018

Verified Support

Hi Aditya,

We have updated you with the status of your transaction on ticket with reference number: 300078. Feel free to write to us on the same thread for any further queries.

Thanks and Regards,
Team Razorpay

J

Jema Bastian Bastian

from Erattupetta, Kerala

Nov 20, 2018

I am a customer of ethnic deal online shopping. I ordered a kurti from the online shop on[protected].But I didn't get the product. Razorpay is the payment gateway of the online shop.I emailed two times.But I didn't get any satisfactory answer. So please take necessary action.

Reply

Razorpay Customer Care's response, Nov 22, 2018

Verified Support

Hi Jema,

We have updated you with the status of your request on ticket with reference number: 294210. Please follow the same email thread for further updates from the merchant.

Thanks and Regards,
Team Razorpay

J

Jyotish Mandal

from Delhi, Delhi

Nov 20, 2018

Please check my order my pay 26 OCT 18 Amount 399/- my mobile no [protected]

Reply

Razorpay Customer Care's response, Nov 22, 2018

Verified Support

Hi Jyotish,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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Address: New Delhi, Delhi, Rfhd-BkIGAjZPnVZVF2

Website: Razrpay

Ticket reference id number
[protected] hi namaste sir 5 november ko neelanchal express tatkal tickets booking kiya tha sir ticket booking nahi wa ha but mera amount rs 1305 accounts - ho gaya sir request kar raha hoon sir jo bhi mera amount hai please refund kar diya jaye aapse vinti hai please help me my contact number m..[protected] any problem

+1 photos

Dec 19, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2018

Razorpay Customer Care's response Hi Kuldeep,

We checked the transaction: [protected] and see that a refund was successfully processed on: 10th Nov, 2018 (Refund ID: rfnd_BKIGAjZPhBzVF2). Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

Nov 19, 2018

Updated by kuldeep pandey pandey Sir g Mere account mein aapka refund amount show nahi kar raha hai aap kis account mein refund Kiya Hai Uske baare mein humko Jankari dijiye please help me

Nov 19, 2018

Updated by kuldeep pandey pandey PF amount Mere account mein refund amount show nahi kar raha hai aaj 15 din ho gayi Mera amount refund nahi aaya dubara aapka razrpay use nahi karunga

Nov 21, 2018

Updated by kuldeep pandey pandey sir ji aur kitna time lagega Mera refund amount 15 din to Ho chuke hain aur kitna time lagega

please help me
My. ..[protected]

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Address: 10009

Hi namaskar sir tatkal ticket booking ticket booking hua nahi account Se Mere 1305 David ho chuka hai so Mera amount refund kiya jaye Transaction ID [protected] please my request hai check kiya jaye Mera amount refund kiya jaye Mera
State Bank account number account number
[protected] kuldeep pandey
contact number
[protected]
21 Din Ho chuke hain abhi tak mera amount refund nahi aaya Kaisi Company hai Dosto aap logo se nivedan kar raha hoon Dobara Razrpay use nahi karna

Jan 9, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

Razorpay Customer Care's response Hi Kuldeep,

We see that a refund: rfnd_BKIGAjZPhBzVF2 was successfully processed on 10th Nov, 2018. Since you have not received a refund yet, we would advice you to contact the dispute/chargeback department in any branch of your issuing bank and raise a dispute/chargeback against this transaction. You can provide your bank statement as proof of debit. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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S

Sujitha kilaru

from Manuguru, Telangana

Nov 26, 2018

Sujitha kilaru account holder of SBI(Penamaluru center).I made online
payment transaction to buy a saree worth ₹399/- on 25th October 2018.Till now I didnt receive any information about saree.
I request you to provide refund amount ₹399/- .
Therefore I Kindly request to issue refund amount ₹399.

irctc tatkal ticket refund razorpay - Comment #3281849 - Image #0

irctc tatkal ticket refund razorpay - Comment #3281849 - Image #1

Reply

Razorpay Customer Care's response, Nov 29, 2018

Verified Support

Hi Sujitha,

Please share the details of the transaction over https://razorpay.com/support and we shall update you with the status of the transaction at the earliest.

Thanks and regards,
Team Razorpay

R

Ravi Goti

from Surat, Gujarat

Nov 26, 2018

Hello sir i am complaining to you that i was booking a ro ro ferry ticket for 25th nov 2018 at 5 pm on site of indigoseaway but amount 308 ruppes is debited and ticket booked messege is not get yet ...the name on ticket i was write nishant goti...what i must take a help of police ?? give me suggetion please

Reply

Razorpay Customer Care's response, Nov 29, 2018

Verified Support

Hi Ganesh,

Please share the details of the transaction over https://razorpay.com/support and we shall update you with the status of the transaction at the earliest.

Regards,
Team Razorpay

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I am lulu mathew alex i try to book a ticket through irctc app and my payment transferred to razorpay account through google pay but ticket not get, it's not transferred to irctc so please refund the money...

Transaction details:

From: lulu mathew alex ([protected]@oksbi)
Issuer bank: federal bank

To: irctcc (Razorpay. [protected]@hdfcbank)

Google transaction id: cicagkdc3bcrvw
Upi transaction id:[protected]

+2 photos

Dec 25, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Nov 16, 2018

Updated by Lulu mathew alex Federal bank transaction details

Verified Support

Nov 16, 2018

Razorpay Customer Care's response Hi Lulu,

We checked the transaction:[protected] and see that the transaction is unsuccessful . Rest assured, you will get a refund in 7-10 working days. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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B

baluramakrishnan

from Bengaluru, Karnataka

Nov 20, 2018

I want to know debited my account Rs-1000.Kindly call back regarding this issue Contact-[protected]

payment not received by irctc - Comment #3275409 - Image #0

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Address: Mumbai City, Maharashtra, 400101

Website: ROZARPAY.COM

I was booking eticket on 28.10.2018 from irctc online. For payment i used rozarpay payment gateway but ticket not booked amount 2086.47 was debited from my obc bank account . Now i am checking for refund status on irctc site it is showing that refund has been done to rozarpay. But till date amount has not refunded to my account by rozarpay. I am also complaining on website but there is no good respone from there end.
Irctc transaction id[protected]

+1 photos

Dec 17, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2018

Razorpay Customer Care's response Hi Sushil,

We checked the transaction: [protected] and see that a refund was successfully processed on: 30th Oct, 2018 (Refund ID: rfnd_BFkpohpOHSrCKR). Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

Nov 16, 2018

Updated by 85sushil I had already file dispute with the bank regarding this Amount as per your email received on 08.11.2018 but bank has not received any amount from your end. This I had already report you on your wbsite https://razorpay.com/support/#request for any further queries. but till now I have not got any reply from your end. For this ref the ticket issued from your website.
Your ticket number is #290825.
Your ticket number is #294729.
Kindly reply on against this ticket no.

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Address: Kurnool, Andhra Pradesh, 518501

I have ordered coconut oil from health icon, used debit card. Amount payed. But confirmation message was not come. Please refund the amount. Thanks i have ordered coconut oil from health icon, used debit axis debit card. Amount payed. But confirmation message was not sent.. Please respond and refund the amount. I have ordered for coconut oil from health icon used debit card of axis bank. Amount payed, but i was not got confirmation message.. Please refund the amount.. Thanking you sir.

Dec 17, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2018

Razorpay Customer Care's response Hi,

Please share the details of the transaction here: https://razorpay.com/support/ and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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Axis Bank Customer Care

from Pune, Maharashtra

Nov 14, 2018

Hi, thank you for reaching out. Please DM us your registered contact number. We are here to help! Regards, Team Axis Bank.

Reply

S

Sai cheruvupalli

from Chennai, Tamil Nadu

Nov 15, 2018

Sir,
I have booked the ticket from Secunderabad to chennai on 12th dec. When i entered my bank details it is showing that "PENDING FROM BANK END".
I don't even know whether mine is booked or cancelled.Even i cannot able to cancel that transaction.

Requesting you to kindly help us.

Reply

Sai cheruvupalli's reply, Nov 9, 2018

Sir,

Small edit..i have booked ticket in railways (charminar express)

Razorpay Customer Care's response, Nov 20, 2018

Verified Support

Hi Sai,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest. You can also refer to our dispute resolution guide: https://razorpay.com/dispute-guide/ that outlines key steps to troubleshoot your payment related queries.

Thanks and Regards,
Team Razorpay

S

Soniya Samuel

from Mumbai, Maharashtra

Nov 15, 2018

I have ordered full dress & done online payment but haven't received yet

Reply

Razorpay Customer Care's response, Nov 20, 2018

Verified Support

Hi Soniya,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest. You can also refer to our dispute resolution guide: https://razorpay.com/dispute-guide/ that outlines key steps to troubleshoot your payment related queries.

Thanks and Regards,
Team Razorpay

R

Ronny P Sunny

from Neyyattinkara, Kerala

Nov 20, 2018

I'm Ronny i was booking a ticket in irtc app
They directed me to razorpay via google pay.The money got deducted but ticket is not generated.
Google Transaction ID: CICAgKDCm6_4AQ
UPI Transaction ID:[protected]

not got confirmation message from health icon but amount paid - Comment #3276619 - Image #0

Reply

Ronny P Sunny's reply, Nov 20, 2018

I haven't received any response

Ronny P Sunny's reply, Nov 20, 2018

This is the irtc app notification

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Address: Pune, Maharashtra, 411005

Website: razorpay.com

Sir/madam,
I had booked ticket from irctc on 01.11.2018 and paid through razorpay (Using upi). I cancelled the same on 01.11.2018. On 02.11.2018, i received a mail from irctc that my refund is processed. Following details were given in the said mail
-pnr-[protected]
Transaction id - [protected]
-e-ticket booking:01-nov-2018
-refund processing date:02-nov-2018
-refund amount:7500.0
-refund reference no:rfnd_bh0enurzpm6shg
Again i followed up with irctc and they have mailed me that refund is processed from their side but i have not received refund in my account till now. I have also raised ticket on razorpay website with ticket number 291727 on 9 november 2018 and mailed them too on [protected]@razorpay.com. I have also posted greivance for the mentioned ticket on 13 november. Have neither received any response from razorpay's side not got my refund.

+1 photos

Dec 17, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2018

Razorpay Customer Care's response Hi Dhananjay,

We have updated you with the status of your request on the ticket with reference number: 291727. Feel free to write back to us on the same email thread for further queries. Glad to assist.

Thanks and Regards,
Team Razorpay

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W

WE THE INDIAN

from Delhi, Delhi

Nov 15, 2018

I booked a train tickets but tickets was not booked and money deducted from my account.transzation show approved but tickets not booked.

refund not received - Comment #3270830 - Image #0

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Razorpay Customer Care's response, Nov 16, 2018

Verified Support

Hi,

We checked the transaction: 831422016970 and see that it is an unsuccessful transaction. Rest assured, you will receive a refund in 7-10 working days. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

C

Chinnu Lavanya

from Bantval, Karnataka

Nov 15, 2018

I have placed an order for lengha in avoonik site and I made payment on 30/10/2018 but I haven't received any email confirmation of order dispatch of my orders please note my order no 66982.
Kindly revert back of my orders when do I get.please refund my money back.

Reply

Razorpay Customer Care's response, Nov 16, 2018

Verified Support

Hi Lavanya,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll get back to you at the earliest.

Thanks and Regards,
Team Razorpay

M

Md iliyas ahamad

from Korba, Chhattisgarh

Nov 15, 2018

Sir I try to booking a ticket from irctc, payment through razorpay and deduct 470 rupees and not book my ticket but not refund till date
Sir check the matter and refund my money by first means plz

Reply

Md iliyas ahamad's reply, Nov 3, 2018

Transection id is - 100001496114586
Date 24 th october 2018
Plz check and refund my deducted money firstly plz

Razorpay Customer Care's response, Nov 16, 2018

Verified Support

Hi Iliyas,

We checked the transaction: 100001496114586 and see that a refund was successfully processed on: 25th Oct, 2018 (Refund ID: rfnd_BDry4TKA0r3VHi). Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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Dear sir/madam,

I have purchased a product from banggood website on 10 Nov 2018 of Rs 4500.92 using Razorpay Payment gateway, hence the amount was debited successfully from my IOB net banking.

But the payment was not processed till now.

I have confirmed with banggood customer care they confirm payment was not received their side. So order is cancelled.

Kindly look on to the issue and refund the amount as soon as possible.

Waiting for your reply.

Transaction ID: ATOM-RAZORPAY SOFTWARE [protected]@919097
Amount: 4500.92

Regards

Harikumar

Nov 16, 2018

Complaint marked as Resolved

Thanks for your support. Amount refunded.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2018

Razorpay Customer Care's response Hi Harikumar,

We see that the refund: rfnd_BL9aWXLXmybzEe was successfully processed on: 13th Nov, 2018. We have updated you with the details on ticket with reference number: 293757. Feel free to write to us on the same thread for any further queries.

Thanks and Regards,
Team Razorpay

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Address: 713325

Dear sir,
I have not received my refund till now against a ticket cancelled on 24th of Oct 2018. I spoke to my bank about it they said to speak to the IRCTC and after calling form last 10 days IRCTC customer care said to email all the details.
1. Ticket booked on 24th Oct 2018
2. Cancelled on 24th Oct 2018.
3. PNR Number-[protected].

Refund amount of 520 is still not credited, i am attaching my bank statement for your reference that money has not been received

Now they are saying that they have processed it on 25th of OCt 2018 it self.
They are cheater

Jan 5, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2018

Razorpay Customer Care's response Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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Booked a tatkal ticket on irctc railway app through razorpay on 09.11.2018 charging rs. 690 as the booking amount. Under the transaction id [protected]
Which was later cancelled due to waiting list on 10.11.2018 with rs.630 as the refund amount
Under the refund id [protected]
Irctc refunded rs. 630 to razorpay which is still not received by me.

Dec 14, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

Razorpay Customer Care's response Hi Priya,

We see that the refund `rfnd_BKbhDgQ086jVoR` was successfully processed on November 11, 2018. You can check the status of the same on: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

View replies

K

kuldeep pandey pandey

from Gurgaon, Haryana

Nov 13, 2018

Sir mera ticket booking nahi hua hai mere account se 1305- rupay Hai so please mera Paisa refund kiya jaye

irctc refund not received - Comment #3267987 - Image #0

Reply

kuldeep pandey pandey's reply, Nov 12, 2018

Kuldeep Pandey Mere account se ticket book IRCTC booking karte huye ticket booking nahi hua Phir Bhi Mera amount 1305 - Rupaiya so please mera amount refund kiya jaye

Razorpay Customer Care's response, Nov 14, 2018

Verified Support

Hi Kuldeep,

We see that the refund `rfnd_BKIGAjZPhBzVF2` was successfully processed on November 10, 2018. You can check the status of the same on: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

V

Viji@201

from Chennai, Tamil Nadu

Nov 15, 2018

I have booked a tatkal ticket but after processing payments. I have got a status pending form bank end.
But I got the msg of amount deducted from my wallet.
Will it get confirmed ?

Reply

Razorpay Customer Care's response, Nov 20, 2018

Verified Support

Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

A

[email protected]

from Noida, Uttar Pradesh

Nov 15, 2018

I have purchased 1 women saree for amont of rs 399 and my order ID is 75347 dated 01/11/2018, payment was through razorpay. I want to refund my money back.
kindly do the neddful.

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Razorpay Customer Care's response, Nov 20, 2018

Verified Support

Hi Ashok,

We have updated you with the status of your transaction via email (reference number: 298096). Please follow the same email thread for further updates.

Thanks and Regards,
Team Razorpay

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Iwas booking a tatkal ticket on irctc.co.in on 10/11/2018 the amount of 850.98 was deducted from my account i make a payment through bhim [protected]@upi my id via rajorpay as the amount has been collected by rajorpay and my ticket booking was failed please refund my amount today itself as iam student and i need money urgently trans id[protected]for rajorpay.. Thnku

+1 photos

Dec 24, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2018

Razorpay Customer Care's response Hi Thakur,

We checked the UPI Reference number:[protected] and see that the transaction was unsuccessful. Rest assured, you will get a refund in 7 - 10 working days. Please note that you can also track the status of your transaction on https://razorpay.com/support/.

Thanks and Regards,
Team Razorpay

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S

Sunny Upasak

from Eluru, Andhra Pradesh

Nov 13, 2018

Sir my irctc ticket faluar in 9 Oct. irctc 24 day previous refund in razorpay payment gatway. but razorpay not transfer in my acount.
my tran. ID-
1--- [protected]
2--- [protected]
My email is- [protected]@gmail.com

Reply

Razorpay Customer Care's response, Nov 20, 2018

Verified Support

Hi,

We checked the transactions: 100001475608631 and 100001475293814 and see that they were successfully refunded on: 10th Oct, 2018. Since you have not received a refund yet, please contact the dispute/chargeback department of your bank and raise a dispute/chargeback against the transaction. Please provide them with the bank statement as proof of debit.

Thanks and Regards,
Team Razorpay

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I have booked two irctc ticket from madgaon to londa for date 04.11.18 from razorpay. Same tickets were cancelled due to ticket not confirmed and wait listed even after char preparation. Irctc refunded amount 160. But still i have not got refund.
Please sort out the problem as early as possible and refund amount quickly to my account.
Thank you.

Dec 14, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

Razorpay Customer Care's response ```Hi Megha,

Please share the details of the transaction here: https://razorpay.com/support/ and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay```

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S

Saubhagya Tiwari

from Jabalpur, Madhya Pradesh

Nov 13, 2018

Today i was trying to book ticket on irctc via bhim upi, , , , but ticket not booked and rs 870.98 deducted from my account.. I need refund as soon as possible...

name=saubhagya tiwari
Email=[protected]@gmail.com
I am providing screenshot of bhim and irctc both

refund not got - Comment #3268049 - Image #0

refund not got - Comment #3268049 - Image #1

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Razorpay Customer Care's response, Nov 14, 2018

Verified Support

Hi Saubhagya,

We checked the transaction ID: 100001524659410 and see that the transaction was unsuccessful. Rest assured, you will get a refund in 7 - 10 working days. Please note that you can also track the status of your transaction on https://razorpay.com/support/.

Thanks and Regards,
Team Razorpay

S

Sithara ʚĩɞ Badrinarayanan

from Coimbatore, Tamil Nadu

Nov 13, 2018

Booked ticket in IRCTC Using RazorPay, Amount detected but still showing Pending From Bank End. transaction ID : [protected]

Reply

Razorpay Customer Care's response, Nov 14, 2018

Verified Support

Hi Sithara,

We see that the refund `rfnd_BKsYJ2GDRcjqRz` was successfully processed on November 12, 2018. You can check the status of the same on: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

S

Smita Narayan

from Delhi, Delhi

Nov 13, 2018

I have paid SChool fees using SBI debit card online for which 2% charges and GST is charged by Razorpay on 25th Oct 2018

Reference[protected]RAzorpy Bangalore

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Razorpay Customer Care's response, Nov 14, 2018

Verified Support

Hi Smita,

Please revert on the email sent from us with the reference number 289247 along with the requested information so that we can get this checked.

Thanks and regards,
Team Razorpay

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Address: 464001

Transaction failed when ticketing for seat of railway by irctc app through razor pay payment gateway. I waited for refund for my money for 5-7 days and still this date i don't get any refund in my bank account. Company neither provide a confirm date for refund nor it does not provide me refund against transaction id [protected]. I want refund money as soon as in my bank account.

Dec 16, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

Razorpay Customer Care's response Hi Kuldeep,

We have updated you with the status of your request on the ticket with reference number: 286048. Feel free to write back to us on the same email thread for further queries.
We would be glad to assist you with the same.

Thanks and Regards,
Team Razorpay

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A

ankuramin99

from Vadodara, Gujarat

Nov 13, 2018

Yesterday I have booked order an item at
bang good app. Item name--Bakeey g26 smart band).but debited my payment and order not confirmed. The order status show that payment pending .Plz confirmed my payment as soon as possible.product no 56979677

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Razorpay Customer Care's response, Nov 14, 2018

Verified Support

Hi Ankkur,

We checked and see that your payment pay_BKGwm6NmsibiTf for ₹ 1, 608.67 was successful from our end and the same has been captured by the merchant.

We are a payment gateway and only facilitate merchants with on-line payments. We request you to contact the merchant for any service or refund related queries since they are the service provider and refunds are to be initiated from their end.

Thanks and regards,
Team Razorpay

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Website: [email protected]

Kindly help me please. I have ordered 3 items including 399 rupees and 499 each for both items from avoonik. Totally it took rupees 1379. It has been done on 28th october 2018. But didn't get any further information about the products. Only thing got is the product id. And paid cash through debit card. They said they will deliver products within 8-10 days. Almost 14 days over. Now i get to know it's a fraud process. Try to consolve my problem.

Dec 13, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Razorpay Customer Care's response Hi Rinsu,

Please write to us at: https://razorpay.com/support/#grievance with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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S

Saubhagya Tiwari

from Jabalpur, Madhya Pradesh

Nov 13, 2018

Today i booked tickets but ticket not booked and amount deducted from my account, , , , , i need my money back

i have ordered 3 dress items from avoonik on 28th october 2018. but didn't receive my items not yet. - Comment #3268052 - Image #0

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Razorpay Customer Care's response, Nov 20, 2018

Verified Support

Hi Saubhagya,

We checked the transaction: 831511432951 and see that a refund was successfully processed on 16th Nov, 2018. You can expect a credit to reflect in your account in 7-10 working days from the date of processing. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

A

Agraha Jigyasu

from Rajahmundry, Andhra Pradesh

Nov 13, 2018

I paid RS. 160.49 through Razorpay using UPI but, money got deducted but IRCTC is showing it under failed transaction with reason being no response from bank end.

i have ordered 3 dress items from avoonik on 28th october 2018. but didn't receive my items not yet. - Comment #3268255 - Image #0

i have ordered 3 dress items from avoonik on 28th october 2018. but didn't receive my items not yet. - Comment #3268255 - Image #1

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Razorpay Customer Care's response, Nov 14, 2018

Verified Support

Hi Agraha,

We checked the UPI reference ID: 831223736472 and see that the transaction was unsuccessful. Rest assured, you will get a refund in 7 - 10 working days. Please note that you can also track the status of your transaction on https://razorpay.com/support/.

Thanks and Regards,
Team Razorpay

U

Ujwal Bekal

from Idukki, Kerala

Nov 13, 2018

I have recently booked a ticket from this gateway and the merchant say that we haven’t received and payment from my side whereas money from account has been deducted and have not got any confirmation message yet I request you to please do the needful

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Razorpay Customer Care's response, Nov 14, 2018

Verified Support

Hi Ujwal,

We have updated you with the status of your request on the ticket with reference number: 292392. Feel free to write back to us on the same email thread for further queries.
We would be glad to assist you with the same.

Thanks and Regards,
Team Razorpay

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Address: 400076

Website: IRCTC

Booked ticket on irctc using razor pay amount debited inr 2062.29 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking.

Upi reference number[protected]

Dec 13, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Razorpay Customer Care's response Hi Shruthi,

We checked the UPI Reference number:[protected] and see that the transaction was unsuccessful. Rest assured, you will get a refund in 7 - 10 working days.

Thanks and Regards,
Team Razorpay

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Yesterday when i was playing qeeda game i don't have enough money to play, so that i tried to add money from phone and tez app but when am trying to pay there was a server problem so that my money deducted from my account of 3 times 100, 100, 100 but it is not added to my profile and the registered num is [protected]... Please update my balance in qeeda game lucky dice game

+1 photos

Dec 16, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Nov 10, 2018

Updated by Vidya Pinky Please reply to my email ID vidya.[protected]@gmail.com
I will wait for your reply... You can my game history and how many times tried to pay... Below attachements which I paid to razorpay but it is not updated to my account please am requesting you send my money back

Verified Support

Nov 12, 2018

Razorpay Customer Care's response Hi Vidya,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

Nov 13, 2018

Updated by Vidya Pinky These are transctions details and below attachements are screenshots of transction details, the main problem is I paid to qeeda [protected]@ lucky dice, which I want to add money and I have to play so that I tried to add from phonepe, while adding I got some server problem, after that I tried to pay from Google pay it is successful but not added to qeeda game wallet, after sometime continuously money deducted from my account 3 times 100 rupees, please check it and solve my problem

Nov 13, 2018

Updated by Vidya Pinky This is qeeda game application status which I added recently and it is successful but past is failed

Verified Support

Nov 15, 2018

Razorpay Customer Care's response Hi Vidya,

We checked and see that your payments pay_BJsI4zTr2QhoQy, pay_BJsJ5xCIsLWp8h and pay_BJsG0OqAS0uqaO for ₹ 100.00 each were processed successfully to the merchant from our end.

We are a payment gateway and only facilitate merchants with on-line payments. We request you to contact the merchant for any service or refund related queries since they are the service provider and refunds are to be initiated from their end.

Thanks and regards,
Team Razorpay

Nov 16, 2018

Updated by Vidya Pinky I don't know merchant number and contact, how I have to contact

Nov 16, 2018

Updated by Vidya Pinky I need to know the merchant contact number details of qeeda game member

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Address: Dharwad, Karnataka

Hi,
Balaji here,
I was booking train tickets from irctc app and after booking tickets the money transaction that was made through razorpay. And money was deducted but the ticket booking remained pending.
So i hope you will notice the complaint that is mentioned here and to resolve my problem as the amount has been deducted unnecessarily.

+1 photos

Dec 13, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Razorpay Customer Care's response Hi Balaji,

We checked the IRCTC transaction ID: [protected] and see that it was an unsuccessful transaction. Rest assured, you will get a refund in 7 - 10 working days. You can check the status of your transaction at: https://razorpay.com/support/#refund.

Thanks and Regards,
Team Razorpay

Nov 12, 2018

Updated by Balaji3197 Thanks for your response..

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Address: Surat, Gujarat

Website: [email protected]

Recently i ordered a saree 27/10/18 from avoonik worth 399 and paid online through net banking.
Immediately the next day i recieved a mail from razopay saying my order is cancelled and that they will be refunding my money in 4 to 7 days. I cooperated with them for the next 7 days. Now it's been more than a week and still i havent recieved my refund. Also they have now stopped responding to my mails. Please do look into this problem. If razopay doesn't respond to my problem i may have to further report this problem to higher authorities at consumer court.
Order no:50967

+1 photos

Dec 11, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Razorpay Customer Care's response Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thank and Regards,
Team Razorpay

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Website: Razorpay

Hi team,

I have tried to book a ticket for 31st december using irctc (Razor pay gateway) and google pay for transaction of amount
Money has been debited from my bank account successfully and transaction showing failed in irctc app.

Using google pay money is debited successfully, but in irctc website its showing
Pending from bank end.

Can you please check as soon as possible and help to resolve from your end

Thanks
Sriram

+2 photos

Dec 10, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Razorpay Customer Care's response Hi Sriram,

We checked the transaction ID [protected] and see that the payment was not completed for the same. For more details regarding the transaction please write to us over: https://razorpay.com/support/ and we will be glad to assist you.

Thanks and regards,
Team Razorpay

Razorpay Complaints & Reviews

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Razorpay reviews & complaints page 155

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