[Resolved] Razorpay — refund not received for failed irctc transaction

[Resolved] Razorpay — refund not received for failed irctc transaction

S Smita2412

Hello razorpay, My irctc payment using razorpay payment gateway got failed twice today on 12th october. Amount debited from bank but not received refund. On irctc status of these transaction is - failed transaction ; ticket not booked. Transaction i'd 1) [protected] 2) [protected] Kindly check and process my refund Screenshot attached for the irctc failed transaction for more information Was this information helpful? No (0) Yes (0)
Nov 16, 2018 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Oct 14, 2018 Razorpay Customer Care's response Hi Smita, We checked the transactions [protected] and [protected] and see that they are unsuccessful transactions. A refund for the same will be credited in 7 - 10 working days. Feel free to write to us at https://razorpay.com/contact/#request for any further queries and we'll be glad to assist you. Regards, Team Razorpay
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Ashu Mohammed

from Kalpetta, Kerala

On August 5th I have done the payment but the money has deducted from my account I need the explanation what wrong has been going and ur not responding any other issue

Razorpay Customer Care's response, Oct 16, 2018

Verified Support

Hi Ashfaaq,

Please write to us at: https://razorpay.com/contact/#request with the screenshots/details of the transaction and we'll be glad to assist you.

Regards,
Team Razorpay