[Resolved] Razorpay — refund rs.1488/- | |||
On 15 nov'19 i purchased product/s worth rs.1488/- on nykaa website of which razorpay are their payment service provider. While paying online rs.1488/- the transaction showed failed due to some error, hence i immediately again paid online rs.1488/- and transaction was successful. Later upon checking my bank account i find that both the payments were debited from my account. The 1st payment credited to razorpay account and second credited to nykaa account. I have been writing emails to razorpay since 16 nov'19 but they are not settling my refund of rs.1488/- even after completion of one month. Attached is the proof of two transactions. Was this information helpful? | |||
Jan 19, 2020 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Dec 19, 2019 Razorpay Customer Care's response Hi Madhura, We have updated the status of your query on the email with the ticket ref: 1297152. Feel free to write back to us on the same email thread for further queries, we will be glad to assist you with the same. Thanks & Regards Team Razorpay | |||
 2 Comments | |||
Comments
I have received a reply from RazorPay that merchant Nykaa has credited my refund amount to my wallet on their website. It's a matter of concern to me that Nykaa did not intimate me about the credit to wallet and not to my bank account. There's a lack of communication. Anyways now I am forced to purchase items worth the refund amount from Nykaa :-(
Reply
I have received a reply from RazorPay that merchant Nykaa has credited my refund amount to my wallet on their website. It's a matter of concern to me that Nykaa did not intimate me about the credit to wallet and not to my bank account. There's a lack of communication. Anyways now I am forced to purchase items worth the refund amount from Nykaa :-(
Razorpay Customer Care's response, Dec 23, 2019
Verified Support
Hi Madhura,
We have updated the status of your request on the email thread with the ticket ref: 1297152. Feel free to write back to us on the same email thread for further queries, we will be glad to help you out.
Regards
Team Razorpay
We have updated the status of your request on the email thread with the ticket ref: 1297152. Feel free to write back to us on the same email thread for further queries, we will be glad to help you out.
Regards
Team Razorpay
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