[Resolved] Razorpay — regarding failure of payment and refund

Jai Jayant

from Delhi, Delhi

Address:

Lucknow, Uttar Pradesh, 226016

Dear sir,
I'm jayant, i have made a payment for booking a train ticket through irctc app rail connect, where razorpay option is chosen and payment is done by bhim app but the ticket is not booked although the amount is charged from my bank account
Irctc transaction id: [protected]
Please chake the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Jayant

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jul 24, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2018

Razorpay Customer Care's response Hey Jayant,

We checked the transaction ID [protected] and see that this is an unsuccessful transaction. If the funds have been debited from your account, you will receive the credit within 7-10 working days. Please drop us a mail to [protected]@razorpay.com for further queries and we will glad to assist you.

Thanks and regards,
Team Razorpay