[Resolved] Razorpay — regarding payment failure at irctc app

Sangram Maske

from Delhi, Delhi

Address:

Coep boys hostel , Shivajinagar, Pune, Maharashtra, 411005

I have tried to book ticket on IRCTC app through my debit card. I was unable to do it because of some network issues but my money was deducted from my bank account . And it is showing error as payment "pending from bank end" . It been 4-5 days after this incident. Hereby I have given my transaction details about it .

Payment status : pending from bank end
Transaction I'd : [protected]
Date : 16/05/2019
Failure reason : no response from bank
Journey : Pune to Nanded.

Kindly look into it and please provide me solution . Thanks in advance.

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Jun 28, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 24, 2019

Razorpay Customer Care's response Hey Sangram,

We checked the transaction [protected] and see that a refund has been processed successfully against the same. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Comments

Ahmed Irfan

from Mumbai, Maharashtra

My payment got deducted by I didn't receive my ticket I m trying to cal but no one give a response I booked a ticket from your website

Razorpay Customer Care's response, May 31, 2019

Verified Support

Hey Irfan,

We have updated the status of your query on the email thread with the ticket ref number: 535027.
Feel free to write back to us on the same email thread for further queries, we will be glad to assist you with the same.

Thanks & Regards,
Team Razorpay