[Resolved] Razorpay — regarding refund for failed irctc connect payment

arneet sarna

from Bengaluru, Karnataka

Address:

Vadodara, Gujarat, 390016

Transaction id [protected] initiated on irctc connect on 24.07.18 and rs. 2070 deducted from my bank account vide bank reference id [protected].

Money was deposited to razorpay from but ticket booking failed at irctc. The refund status is not available online. I have not received refund for this failed transaction. Kindly provide details and expected date of refund.

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Sep 9, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

Razorpay Customer Care's response Hi Arneet!

We checked the Txn id: [protected] and see that the refund for this transaction has been successfully processed on 25th of July 2018. Please feel free to write to us at [protected]@razorpay.com in case of any further queries, our team will be glad to assist you.

Thanks and regards,
Team Razorpay

Jul 26, 2018

Updated by arneet sarna Dear Sir,
I have not received the refund for both the failed transactions in my account as of date. You may kindly re-check. There are two failed transactions for the same amount of Rs. 2070.

Jul 28, 2018

Updated by arneet sarna Dear Sir,
This is to re-inform that despite your response, I have not received the refund for both the failed transactions till date. Please process my refund.

Verified Support

Jul 28, 2018

Razorpay Customer Care's response Hi Arneet!

Could you please drop us a mail to [protected]@razorpay.com so that we can provide you with the refund details and we will be glad to assist you.

Thanks and regards
Team Razorpay

Verified Support

Jul 28, 2018