[Resolved]  Razorpay — repayment status update issue (loan amount 10147)

I am an old customer of flash cash app. My history is so good of regular loan transaction with flash cash but now i am facing repayment issue. I have paid my repayment amount 10147 that due date was 30th nov 2018 after the payment i send email with screenshot of payment but they did not update my payment status on app. Even i called them for update my payment status but they replied that server issue. I did multiple calls to customer service from dec to jan regarding update but they just reply me server issue and made my overdue charge on app. I ask them please clear me what is the issue but they had no idea about this. After 2 month they replied me on email that your payment was refunded due to some technical issue but they did not notify me by call or sms. So i was also not aware about that matter. I have the all proof of emails and payments now they are ignoring that i did not call them and they have no call records. They want to charge overdue amount 7800 extra to me. Total amount 17800 that is not my fault. I will pay only my repayment amount which is 10147 if they are agree otherwise i am going to raise a case against flash cash on consumer court.
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Mar 28, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Feb 13, 2019
Razorpay Customer Care's response
Hi Alok,

Please write to us at: https://razorpay.com/support/#request with your queries and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay
Complaint comments 

Comments

IAM Devendra I have booked IRCTC ticket with DBS debit card on[protected] and that ticket was not booked but money was deducted, till now I didn't get refund please check it that transaction and refund my money back.[protected] is my refund id .

Rs 2000 Deducted my bank account MEDRRAZORPAY AI V/D 30/12/18.
IM Not transaction this amount. This is fraud transaction.

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