[Resolved] Razorpay — Service not provided

Lalitha M G

Address:

Blustorm Hi tech Private Limited, NO.78 1ST FLOOR ROYAL BARTER 1 RESIDENCY ROAD ASHOK NAGAR BANGALORE Bangalore KA 560025 IN

I had applied for a short term loan from an app, which has name and logo of kreditbee, but upon opening the app, it's mentioned as Loanscash, I submitted all the details and documents and applied for loan, we were requested to pay processing fee of Rs.780/- and by mistake I paid the processing fee twice, it was processed through Razor pay and it's credited to the account of a company named Blustorm Hi tech Private Limited, how ever it's a fake company and we never received any update from them regarding our loan, nor we received our processing fee back, they have not mentioned any contact number.. hence unable to contact them. we request you to contact the concerned and help us to get back our processing fee of Rs.1, 560/-. I have attached the screenshots of both the transactions for your reference. Kindly do the needful..

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Aug 6, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2020

Razorpay Customer Care's response Hi Lalitha,

Thank you for reaching out to us. We have looked upon your issue and have raised a request on your behalf with ticket ID [4760139]. Also, a dispute has been created against the transaction. Please expect an update from our concerned team on the ongoing mail thread at the earliest.

Regards,
Anas