Razorpay — Sharing Economy/SharedBK | |||
Hi Razorpay Team, I have made a payment of Rs.30, 000 as attached to sharedBK through your razorpay platform but now sharedBK(www.ciciseo.com) link has stopped working without any prior notice and provided merchants are unavailable to reach out and no more provides the services as promised and i had made this payment since razorpay is a TRUSTED gateway and i believed razorpay onboards authorized, VERIFIED merchants but in this case i see razorpay has onboarded multiple fraud merchants without verifying their business details and facilitated online payments to them hence this caused me a huge loss of Rs.30, 000. Since this is a clear mistake committed by razorpay, kindly consider this on priority and provide my REFUND to the payment source at the earliest. Regards, Ramya [protected]@gmail.com [protected] Was this information helpful? | |||
Razorpay customer support has been notified about the posted complaint. Verified Support Feb 10, 2021 Razorpay Customer Care's response Hi Kiran, This is very sensitive to us and we would like to have a closer look. Kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Additionally, refer to the ticket ID [5030224] for us to assist you on priority. Regards, Sreenivasa | |||
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