Razorpay — Shopgone.in - Products not received

Minti8377

from Noida, Uttar Pradesh

Address:

INDIA

I placed an order for Rs. 1690/- on shopgone.in for various kitchen products on 2nd Nov, 2020. The payment was routed through Razorpay. ORDER NUMBER IS #2942

I got a confirmation email from their mail id - kiayara.[protected]@gmail.com about the order confirmation. Its been 3 days now but there is no update on the shipping. The website does not have any phone number. Only email id is provided - [protected]@shopgone.in

I doubt that this company is 100% Fraud and i need my money back. Razorpay should not be associated with such Fraud online portals.

Please advise further course of action.

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Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2020

Razorpay Customer Care's response Hi,

We apologise for the inconvenience. We have created a dispute against the merchant based on your query and we have raised request on your behalf with the ticket ref: [4625757]. We will keep you posted with further updates. Requesting your co-operation while we get this sorted for you.

Regards,
Praveen R.

Nov 09, 2020

Updated by Minti8377 THEY HAVE CLOSED THE WEBSITE NOW. ITS NO MORE ACCESSIBLE