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[Resolved]  Razorpay — transaction failed due to razorpay bank not responding

Tried to book a tacket from my irctc id on 14/08/2018 through 'bhim app' with the option of 'razor
Payment gateway'. The ticket was not booked but the amount is debited from my account. I was hoping that the
Amount would instantly credited to my account, but it is not happen till date.
My transaction id [protected]
It says no response from razorpe bank.
My payment of bhim transaction id[protected]
Please do refund to my amount. Don't delay me, we poor people need go for working purpose.
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Oct 2, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2018
Razorpay Customer Care's response Hi,

We checked the transaction with the txn ID- [protected] and see that it is an unsuccessful transaction. As there has been a debit for the same in your account, the amount will be credited back to your account in 7-10 working days. Please follow the mail thread with reference 235442 for further details.

Regards,
Team Razorpay
Verified Support
Aug 23, 2018
Razorpay Customer Care's response Hi Oliver,

We checked the transaction ID [protected] and see that refund `rfnd_AnPCE0039LcCgh` has been successfully processed on 19th Aug 2018. It may take 5-7 working days for the refund to reflect in your account. Feel free to write to us for further assistance : https://razorpay.com/contact/

Thanks & Regards,
Team Razorpay
Complaint comments 
1 Comment

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Comments

Hi,
Transaction I'd [protected].date of travelling 15th Aug 2018.Money deducted but booking status is pending from bank end.will it be resolved or should I book the tickets again.money will be refunded?Please assist at the earliest as ticket need to be booked today

Thanks
Reply
Razorpay Customer Care's response, Aug 23, 2018
Verified Support
Hi,

We are unable to track any payment for the transaction ID 10000139604070 . Please share with us further details of the transaction on: https://razorpay.com/contact/

Regards,
Team Razorpay
Razorpay Customer Care's response, Aug 23, 2018
Verified Support
Apologies,

We are unable to track any payment for the transaction ID 100001396040709. Please share with us further details of the transaction on: https://razorpay.com/contact/

Regards,
Team Razorpay

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