RBL Bank — applied for a credit card

Address:Pune, Maharashtra, 411014

My name is aasia, i got a call from an agent asking if i am interested in rbl credit card, i said yes as i was looking for good offer. I submitted the documents within a day. Agent told me that i will get my credit card within a week time. But now it's been more than a month and still they are saying that it's under process and even i haven't got the application number. It's really disgusting. I called customer service today and asked for the assistance they denied to help me out in any ways as they said they cannot help me in this.
I want this issue to be investigated asap and get it resolved as i don't expect this kind of behavior from a bank like you. Call me asap on this.
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    RBL Bank Phone
    +91 22 4302 0600 [Corp Office]
    +91 22 6115 6300 [Banking Queries]
    +91 23 1265 0981 [Admin Office]
    RBL Bank Address
    Mahavir, Shri Shahu Market Yard, Kolhapur, Maharashtra, India - 416005
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