RBL Bank — applied for a credit card

Address:

Pune, Maharashtra, 411014

My name is aasia, i got a call from an agent asking if i am interested in rbl credit card, i said yes as i was looking for good offer. I submitted the documents within a day. Agent told me that i will get my credit card within a week time. But now it's been more than a month and still they are saying that it's under process and even i haven't got the application number. It's really disgusting. I called customer service today and asked for the assistance they denied to help me out in any ways as they said they cannot help me in this.
I want this issue to be investigated asap and get it resolved as i don't expect this kind of behavior from a bank like you. Call me asap on this.