RBL Bank — atm transaction not completed

Address:

Nagpur, Maharashtra, 440015

I had tried to withdraw cash from my Credit card account through SBI ATM as is got blocked at a petrol pump where there was problem in using the card on date 04/07/2018, but the transaction failed & cash was not delivered by the ATM, for which I had already raised complaint but till date nothing is done & the amount is still not refunded to my & even i am being charged for Cash withdrawl.
My card number is [protected] & name is Jitendra Dhiran [protected].

Facing great inconvenience, due to bank