RBL Bank — awkward and unauthorized transaction on credit card

Shankhadeep Mukherjee

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700035

An amount of rs 14380 was debited from my credit card ([protected]) on june 12, 2017 on account of an online purchase.
Since i cancelled that purchase the exact amount of money has been reverted to my credit card momentarily.
On the following month the statement shows an emi break up of the said amount i. E 14380/-, (1366/12 months) which is preposterous since the amount has not been spent from my end. So why the emi?
I called executives numerous times but not only they did not solve my problem but furthermore asked for an additional 3% of charge on rs 14380/- in order to initiate a pre-closure process.
Meanwhile for consecutively 2 months i have paid the emi amount of rs 1366/- on the amount already restored back to the credit card on june 12, 2017
The executives all along said the senior departmental heads are denying this.
I request immediate stoppage to the emis and further plead you to refund me with the emi amounts i have paid.

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RBL Bank customer support has been notified about the posted complaint.

Sep 21, 2017

Updated by Shankhadeep Mukherjee An amount of Rs 14380 was debited from my credit card ([protected]) on June 12, 2017 on account of an online purchase.
Since i cancelled that purchase the exact amount of money has been reverted to my credit card momentarily.
On the following month the statement shows an EMI break up of the said amount i.e 14380/-, (1366/12 months) which is preposterous since the amount has not been spent from my end. So why the EMI?
I called executives numerous times but not only they did not solve my problem but furthermore asked for an additional 3% of charge on Rs 14380/- in order to initiate a pre-closure process.
Meanwhile for consecutively 2 months I have paid the EMI amount of Rs 1366/- on the amount already restored back to the credit card on June 12, 2017
The executives all along said the senior departmental heads are denying this.
I request immediate stoppage to the EMIs and further plead you to refund me with the EMI amounts I have paid.